Coordinator, Customer Experience
2 weeks ago
As the Coordinator of Customer Experience, you will be responsible for overseeing all intake of customer and citizen requests with Calgary Parking. In this position, you will provide important analysis and input to inform the Manager, Calgary Parking, and leadership team on strategic issues and direction. You will also work regularly with customer service peers in the City of Calgary to ensure customer programs are coordinated and foster a One City, One Voice approach. Primary duties include:
Provide coaching and leadership to the customer service team and assists in removing roadblocks to ensure measurable goals are met. Resolve customer escalations on behalf of the division. Champion the customer experience to ensure the best possible experience for customers. Identify processes and policies that are impeding customer experience and developing resolutions that meet both customer and business needs. Map the customer journey through various service offerings and identifying improvements and streamlining. Monitor service levels, performance and quality metrics, protocols, and reporting systems to ensure efficient customer service and share strategies with senior management. Lead customer service research and interaction initiatives. Coordinate customer processes with customer service peers (, 311) to ensure a consistent approach. Qualifications A completed 2 year diploma and at least 10 years of experience in a leadership role in a customer centric environment. Equivalent combinations of experience and education may be considered. Experience with a unionized environment would be an asset. Previous experience working in a government or parking organization would be an asset. Success in this role requires excellent communication skills, decision making, problem solving, adaptability and customer service skills.-
Coordinator, Customer Experience
2 days ago
Calgary, Canada City of Calgary Full timeIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...
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People Experience Coordinator
1 week ago
Calgary, Alberta, Canada dentalcorp Full timeWho you areYou are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even better....
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Customer Support Coordinator
4 days ago
Calgary, Canada Cold Bore Technology Inc. Full time**Who We Are**: Cold Bore Technology is a leading software solution in Oil & Gas completions for multiservice data integration. Cold Bore Technology has built a standard platform that will create, collect, and structure independent data sources into a format that is consumable and consistent for the end user. Our proprietary software enables competitive...
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Customer Experience Representative
1 week ago
Calgary, Canada Layfield Group. Ltd Full timeWhat success looks like at Layfield Successful Customer Experience Representatives at Layfield are fantastic relationship builders that takes a hands-on approach in the day-to-day execution of all touch points from conferring with our customers on the phone or email, ensuring orders are accurately entered in our systems and providing updates to our...
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Customer Service Coordinator
3 weeks ago
Calgary, Canada WBM Technologies Full timeCustomer Service Coordinator About WBM: WBM Technologies LP (WBM) is a Western Canadian leader in the provision of outcome-driven information technology solutions. Here at WBM, we are driven by the communities we are connected to. From a humble Saskatoon storefront in 1950 to becoming one of the most sophisticated IT solution providers in Western...
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Customer Experience Associate
4 weeks ago
Calgary, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
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Customer Experience Specialist
3 weeks ago
Calgary, Canada Alberta Motor Association Full timeAMA CUSTOMER EXPERIENCE IS your FIRST, LAST AND MIDDLE NAME. Posted: 2024-04-26 Closing: Untill Filled Location: Bridgewater Bank, Calgary (Remote) When you recall the very best customer experience you ever had, you can’t help but think to yourself, “How would I have done it even better?” That’s because you’re the kind of person...
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Customer Success Coordinator
3 weeks ago
Calgary, Canada CSA Group Full timeEmployment Status: Temporary (Fixed Term) Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to...
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Customer Experience Manager
7 days ago
Calgary, Canada Michaels of Canada, ULC. Full timeStore - CAL-SHAWNESSY, AB We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience...
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Customer Experience Host
7 days ago
Calgary, Canada Fineprint Full time**We are currently looking for Hospitality Leads to join the FinePrint Team!** We are looking for amazing personalities that love people and the finer details of customer service. If you are currently the first face of your establishment and desire to get to the next level ie: serving we want to talk to you. In less than a month we will open the doors to...
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Customer Experience Representative
4 weeks ago
Calgary, Canada Young Living Essential Oils Full timeBecome a part of the Young Living family! Young Living is a universally known, household name that is revered and respected for the countless benefits it brings to humanity. Propelled by the world’s purest essential oils and oil-infused products, along with our passionate commitment to empowering individuals to whole-life wellness, we champion the modern...
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People Experience Coordinator
6 days ago
Calgary, Canada dentalcorp Full timeWho you are You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even...
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Head of Customer Experience
7 days ago
Calgary, Canada Neo Financial Full timeAt Neo, we’re reimagining everyday banking from the ground up and shaping the financial future for millions of people in Canada. We’re a tech company consistently pushing for the next best thing, which provides many opportunities to grow and learn personally and professionally. Ready to materialize your passion into a connected purpose? Come join a...
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Customer Operations Coordinator
3 weeks ago
Calgary, Canada FortisAlberta Inc Full timeABOUT US At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety. APPLICATION DEADLINE: December 1, 2023 REPORTS TO: ...
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Temporary Coordinator
3 weeks ago
Calgary, AB, Canada NovAtel Inc. Full timeHexagon’s Autonomy & Positioning division is looking for a Data Management Coordinator to join our team. We are a high-tech engineering and manufacturing company that is committed to customer service excellence and continuous improvement. This position will be of interest to someone who thrives on seeing exciting projects through to completion while...
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Project Coordinator
3 weeks ago
Calgary, Canada Golderado Contracting Corp Full timeProject Coordinator - Concrete ExperienceAt Golderado, we're constantly pushing the limits of what we've done in the past - propelling ourselves toward bigger and better opportunities, while exploring new market sectors and services. So, it only seems natural that we'd hire people who have their own voice and aren't afraid to use it. These are people who are...
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Project Coordinator
1 day ago
Calgary, Canada Golderado Contracting Corp Full timeProject Coordinator - Concrete ExperienceAt Golderado, we're constantly pushing the limits of what we've done in the past - propelling ourselves toward bigger and better opportunities, while exploring new market sectors and services. So, it only seems natural that we'd hire people who have their own voice and aren't afraid to use it. These are people who are...
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Customer experience associate
2 weeks ago
Calgary, Canada TD Full timeLieu de travail:Calgary, Alberta, CanadaHoraire:15Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre...
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Customer experience associate
2 weeks ago
Calgary, Canada TD Full timeLieu de travail:Calgary, Alberta, CanadaHoraire:15Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre...
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Customer experience associate
2 weeks ago
Calgary, Canada TD Full timeLieu de travail:Calgary, Alberta, CanadaHoraire:15Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre...