Field Coordinator

3 weeks ago

Burlington ON, Canada Knewin Full time

Gerrie Electric is one of the largest independent electrical distributors, with 26 key Ontario locations and over 450 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a recognized as Platinum Club level of Canada’s Best Managed Companies. Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We invest in the training & development of our employees and encourage career growth across all areas. We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.
Create, review, revise & communicate Quality Management Processes for Gerrie Electric.
QUALITY RECORD MAINTENANCE
Maintain the Quality Records including Branch Inspections, Staff Meeting Minutes, ISO Internal Audit
Create/write and maintain the Procedure, Policy, and Quality Manuals, with approval from the EVP Operations, and/or Co-President &CEO and/or CFO, Directors, and to issue them in a controlled manner which is accessible and understandable to all employees.
HR Sections of the Policy Manual changes must be initiated by the Director of HR or Executive.
Full competencies on all writing and enhancing operating procedures, lean mapping processes, process flow development & mapping, policies, & forms and work instructions.
Handling incoming staff inquiries and troubleshooting, problem solving, testing, for operating procedures of the company ERP system.
Support staff on implementation of new technology tools for process enhancements (i.e. ERP system, RF guns, printers, Microsoft suite)
Management of new documentation, testing of ERP changes, enhancements and upgrades
Branch Renovations and new acquisitions: Floor plans (design locations as per procedures), bin location set up in the Location Master in JDE (with IT support for uploading), Inventory moves in JDE (with IT support) to ensure consistency in all locations.
ISO/ QUALITY CORDINATOR
Ensure the Quality System and Manual adequately reflects the requirements of the ISO guidelines and look for ways to improve our Quality System
Ensure the branches adhere to the Quality System and Manual including the use and control the Corrective Actions
Respond in a timely manner to all ISO Surveys and Questionnaires.
Log ISO registered customer complaints, work with staff to complete root cause, action plans.
Communicate clearly and concisely both orally and in writing.
maintain and participate in professional networks to enhance your knowledge and skills.
Participate on committees and special projects as requested.
Bachelor’s degree or College Diploma in a related field.
Experience with Quality systems and manuals ensuring they adequately reflect the requirements of the ISO guidelines.
Previous distribution operations experience an asset.
Troubleshooting, problem solving, testing, procedures writing for company ERP experience.
Experience with adult learning/ adult learning principles.
Excellent knowledge of adult learning theories, learning designed and delivery, and capability development.
Previous management of maintenance of Quality Records ISO Auditor qualification
Proven project management skills, with the ability to work under strict time and production deadlines while producing quality deliverables.
Ability to create/write and maintain procedures, process flows, Policy Manual,Forms and Quality Manual in a consistent manner which is easy to read and understand.
Leadership skills to ensure that all ISO Standards as outlined by the Executive and/or Director of HR and Directors of Operations are realized.
Don't have all of these qualifications? Major medical + dental coverage for yourself and your dependents (flex plan options available)
Pension plan with contribution matching
Training, development, and career growth opportunities
Flexible interview options are available
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