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Volunteer and Intake Coordinator

2 months ago

Burlington, Canada Burlington Food Bank Full time

**Intake and Volunteer Coordinator**

**Position Summary**:
As a member of Burlington Food Bank’s team, the Intake and Volunteer Coordinator plays a key role in developing a team of volunteers which enables the organization to deliver on its mission of feeding the hungry in our community in a dignified and timely manner.

Directly accountable for overseeing volunteers, volunteer management and direct to client services.

**Reporting Relationship**: The Intake and Volunteer Coordinator reports to the Burlington Food Bank Manager.

**Hours**: 30 hours per week including some weekend or evening hours.

**Key Accountabilities**
- **Recruitment and Training**: Identifies and onboards prospective volunteers in a variety of roles at BFB
- Develops a supportive and inclusive team that works together effectively and respectfully
- Responsible for recruitment, training, motivating, evaluating, retaining and celebrating all volunteers
- **Volunteer Coordination**: Oversees the day-to-day coordination of Food Bank volunteers:

- Using a Volunteer Management System (VMS) (currently Better Impact) ensures that the Food Bank is properly staffed in all aspects of service
- Recognizes gaps in schedule and uses VMS to bring on new volunteers as required
- **Intake Services**: Oversees and evaluates the intake process ensuring effective delivery of services and all efficiencies are in place
- Trains and evaluates volunteers that have direct to client interaction for a dignified experience for anyone that requests assistance
- Using Link 2 Feed or other Client Management Systems to record relevant details for Food Bank users, including demographics and visit frequency
- **Program Delivery**: Takes responsibility for all program delivery ensuring clients are receiving the best service possible:

- Regularly assess the delivery model and steps to ensure that all efficiencies are being met
- Organize tasks for volunteers throughout their shifts
- Engages volunteers in the ongoing evaluation of programs to provide volunteers with meaningful engagement in their roles
- Develops polls, questionnaires, etc. for clients to provide feedback of their experience
- Prepares delivery schedules and shares with drivers
- **Communication**:Coordinates and contributes to communication both internal and external communications for all stakeholders including staff, volunteers, clients and donors:

- Regularly communicates with all volunteers regarding events and opportunities that pertain to BFB
- Provides notice to clients regarding any changes or disruptions in delivery models or services
- **Events and Activities**: Coordinates and supports other BFB events including the Ride to Provide, Hunger Action Month and new program events along with other activities as required
- **Other duties as assigned**

**Qualifications**

**- Post secondary education or equivalent combination of education and experience in working for not for profit, food security or volunteer management.**

**- Compassionate and empathetic towards individuals facing food insecurity, homelessness and marginalization.**

**- Strong organizational, communication, and leadership skills.**

**- Knowledge of food safety regulations and best practices.**

**- Ability to work collaboratively with diverse groups, including volunteers, staff, donors, and community members.**
- **A second language is an asset.**

**- Crisis management education and/or experience in this field is an asset.**

**- Experience in the not for profit area, food distribution, or a related field is an**

**Job Types**: Full-time, Part-time

**Salary**: $34,000.00-$40,000.00 per year

Expected hours: 30 per week

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- not for profit: 2 years (required)

Ability to Commute:

- Burlington, ON L7S 1W6 (required)

Ability to Relocate:

- Burlington, ON L7S 1W6: Relocate before starting work (required)

Work Location: In person

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