Call Center Representative

4 months ago

North York ON, Canada Hearing Solutions Full time

Role: Appointment Coordinator

Location: Hybrid/Remote (2 days a week in office)

Why work at Hearing Solutions?

At Hearing Solutions, we believe in hearing what matters in life. Hearing is one of the greatest gifts that helps keep us connected to our loved ones – and this passion for making a positive difference in someone’s life is what excites us.

We are building a culture of curious minds who not only pursue excellence and do great work, but also inspire others to do the same. We celebrate those who achieve results and live our core values.

Deliver wow moments. Show your passion. Pursue growth. Thrive and succeed

About this exciting opportunity:

We are looking for an experienced, results-oriented call center or customer facing professional to join our amazing Appointment Contact Center team.

Key responsibilities for this role:

  • Handle both inbound and proactively making outbound calls
  • Build relationships with clients by:
  • Uncovering their needs
  • Making professional recommendations
  • Overcoming objections
  • Scheduling appointments
  • Update and maintain the client database
  • Work in a KPI performance-driven environment of like-minded professionals who are here to make an impact and difference for those with hearing loss

What you bring:

  • Post-secondary education or equivalent experience
  • 1+ years’ experience in sales and customer service, call center or related capacity
  • Excellent verbal and written communication skills with experience handling a high volume of both inbound and outbound calls
  • Personable and a naturally friendly individual who can build trusted relationships, most often with a senior demographic
  • Comfortable operating in a goal-oriented and performance-based call center (previous experience is an asset)
  • Exceptional organizational, time management, and prioritization skills to effectively perform in a dynamic and quickly changing environment
  • Proficiency with technology and systems, including scheduling software, CRM, Microsoft Office Suite, or other online sharing/collaboration platforms
  • Comfortable with a hybrid work schedule (Monday to Friday, 9am-5pm) including working from the office 2 days per week.

As a part of our hiring process, we require applicants to complete a short and fun 15-minute online assessment.

Please use the following link (copy & paste into your browser) to access and complete the assessment. We recommend taking the assessment in an environment where you can focus and not have any distractions.

Hearing Solutions is an equal opportunity employer that values respect and diversity in the workplace.

Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment.

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