Current jobs related to Customer Success Manager - Canada - Ten Thousand Coffees
-
Customer Success Manager
1 week ago
Canada, CA Apex Systems Full timeCustomer Success ManagerApex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with APIs, business development and relevant industry experience.Start date: ASAP.Office Location: 100% remote (within Canada)Length: 6 month contract to start. Will be...
-
Customer Success Manager
5 months ago
Canada Tribute Technology Full timeTribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success ManagerDevsinc LLC, a leading software development agency, is seeking a strategic and customer-focused Customer Success Manager to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our services.Key Responsibilities:Lead the initial customer handoff process, including introductory calls...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success ManagerDevsinc LLC, a leading software development agency, is seeking a strategic and customer-focused Customer Success Manager to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our services.Key Responsibilities:Lead the initial customer handoff process, including introductory calls...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success ManagerDevsinc LLC, a leading software development agency, is seeking a strategic and customer-focused Customer Success Manager to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our services.The ideal candidate will have a proven track record in customer success management, preferably...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success ManagerDevsinc LLC, a leading software development agency, is seeking a strategic and customer-focused Customer Success Manager to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our services.The ideal candidate will have a proven track record in customer success management, preferably...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned professional to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer satisfaction and business growth through strategic planning and execution.Key Responsibilities:Develop and execute customer...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned professional to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer satisfaction and business growth through strategic planning and execution.Key Responsibilities:Develop and execute customer...
-
Customer Success Manager
4 months ago
Canada Bridgit Full time**About us**: Bridgit is a community of hard-working people who want to make a difference in the construction industry. Some of us have been here since the early days, while some joined more recently. Our average tenure is 3+ years and every employee survey tells us that our team loves the people they work with at Bridgit. We are proud of our average tenure...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeJob Title: Software Customer SuccessDevsinc LLC is a leading software development agency that specializes in delivering technology solutions through staff augmentation, dedicated teams, and complete software outsourcing. We are poised to expand further by establishing a robust customer success function targeted at enhancing customer satisfaction and driving...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeJob Title: Software Customer SuccessDevsinc LLC is a leading software development agency that specializes in delivering technology solutions through staff augmentation, dedicated teams, and complete software outsourcing. We are poised to expand further by establishing a robust customer success function targeted at enhancing customer satisfaction and driving...
-
Software Customer Success Manager
2 months ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our...
-
Software Customer Success Manager
2 months ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our...
-
Enterprise Customer Success Manager
3 weeks ago
Canada Boundlessfellows Full timeAbout the RoleWe're seeking a highly skilled Senior Enterprise Customer Success Manager to lead and champion our relationships with key strategic retail partners across both Caper and Whitelabel Ecommerce solutions.As a successful candidate, you will provide strategic insights to propel the success of our enterprise offerings, advocate for retailers'...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned professional to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer satisfaction and business growth through strategic planning and execution.Key Responsibilities:Develop and execute customer...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned professional to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer satisfaction and business growth through strategic planning and execution.Key Responsibilities:Develop and execute customer...
Customer Success Manager
2 months ago
We’re Ten Thousand Coffees (10KC), the only all-in-one social learning and mentorship software focused on facilitating workplace connections and conversations that drive performance. Organizations rely on 10KC to build key relationships between employees to transfer critical knowledge and develop new skills resulting in increased innovation, productivity, and retention.200+ organizations use our platform to connect, develop and engage their employees. Our clients include Fortune 1000s like the Royal Bank of Canada (RBC), PwC, adidas, General Electric (GE), post-secondary academic institutions across Canada, and diversity networks like Ascend. We have big plans to grow and are building a world-class team to help us achieve our ambitious goals.10KC is permanently remote and building a digital-first culture. We welcome applications from across Canada.Application TipsPlease note that our system displays PDF resumes more clearly and preserves your formatting. Other formats will work, but PDF is preferred.The RoleAs a Customer Success Manager, you will be the primary advocate and trusted advisor, working directly with our world class customers to understand their needs, drive adoption and engagement, and create long term value. Our Customer Success Team is focused on turning our customers into raving fans by being strategic partners to our customers in building best in class programs and serves as a bridge between our customers and the 10KC ecosystem.The CS team supports streamlining collaboration with Sales, Marketing, Product, and Engineering. Customer Success experience, strong people skills and a true passion for making our customers successful will make you an ideal person for our team.We’re also looking for a Customer Success Manager who can partner with our customers, serving as a Subject Matter Expert to ensure that customers have the necessary strategic and tactical resources needed to maximize the value from our products enabling them to achieve their business goals.You'll be responsible for promoting and educating the power of our platform and 10KC products to help our customers build better products, deploy our solutions, deliver scalable services, and achieve measurable business outcomes.What you’ll doCustomer Retention & Growth. Develop a deep understanding of customers' business challenges and industry trends. Lead informed conversations and Conduct regular business reviews, presenting insights and performance data to demonstrate 10KC helps achieve their objectives and drives ROI. Identify areas for optimization.Client Health & Satisfaction. Develop and implement proactive strategies to improve customer health scores and reduce churn, including risk identification and mitigation plans. You will have an in-depth understanding of Customer Retention best practices and tactics and actively put these into practice.Data-Driven Decision Making. Actively monitor Customer adoption, stakeholder engagement, and other Client Health Indicators to ensure our solutions are deeply integrated. Collect and analyze customer data to generate insights, identify trends, and measure the impact of customer success initiatives.Champion Customer Advocacy: Gather and share customer success stories, testimonials, and case studies to showcase the value of our product or service. You should be comfortable working closely with Manager to VP level seniority clients at Fortune 1000 companies with a focus on talent and career development strategies and innovation.Customer Strategy. Keep your clients informed with our best practice platform configuration and onboarding support, platform integrations, regular business reviews and new product feature demos. Enable them with the right information at the right time to maximize their success.Stakeholder Management. Resolve any product or service problems by clarifying the customer's issue, determining the cause, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment, escalating as needed and following up to ensure resolution.Program Implementation and Launch. Partner with the 10KC Implementation Project Manager during the Implementation phase to ensure an exceptional Customer experience and alignment with best practices.Collaborate Cross-Functionally: Work closely with Sales, Product and Support teams to advocate for customer needs, provide feedback on product enhancements, and ensure seamless customer experiences.Thought Leadership: Stay abreast of industry trends and best practices in customer success, proactively seeking out opportunities to enhance skills and knowledge.Contribute to Process Improvement: Proactively identify opportunities to streamline processes, enhance efficiency, and improve the overall customer experience.What you’ll bringPrevious experience working in a B2B SaaS environment in the categories of Human Resources (HR), L&D, Talent Management, Employee Experience Technology.The ideal candidate will have 3+ years of experience in a previous role as a Customer Success Manager working with midmarket and/or enterprise customers.A proven track record of success in similar roles in a startup to scale-up tech environment. You would have been a part of a company’s CS team from early stages and experienced growth within the team and the company overall.CRM experience (SFDC, Dynamics, etc.) and an aptitude for learning new technologies.Proven ability to establish trusted advisor relationships with clients. You are comfortable facilitating meetings with diverse stakeholder groups and driving strategies built on insights.Solutions-oriented self-starter, you're open to adjusting tactics and executing in a rapidly changing work environment with independence.Skilled at figuring out and managing the processes and timelines necessary to get work accomplished/enhance customer programs.An alignment with our company values and ability to work in accordance with these values to ensure team and company success.The base salary for this role is: CA$88,000 - CA$132,000We believe in paying top-of-market base salaries to foster a high talent density, meaning we aim to attract and retain the very best people in our field. An individual's base pay is determined by factors including market indicators, geographical location, experience, knowledge, skills, and abilities, as evaluated during the recruitment process.Equity, Diversity & Inclusion @ 10KC: as a diversity founded and grown company, we’re dedicated to building a diverse and inclusive community - one where employees feel a sense of belonging and are valued for their contributions and the perspectives they bring. We celebrate and support our differences. We welcome new team members who are BIPOC, LGBTQ+, and neurodiverse as a part of our team (and we’ll continue to hire more in 2024). We strongly encourage everyone to apply. Whatever your background, race, creed, sex, gender, orientation, religion, people with living with disabilities, and foreign-born residents - you belong here.Benefits and Perks Comprehensive total rewards, which may include stock options and variable compensationWholesome health & dental benefits coverageEmployee and family assistance program (support for mental health, family & relationship, child & eldercare, work & career, legal, financial, and more)Flexible, uncapped time off programParental benefits programEmployee connectivity program powered by our softwareHome office set up allowanceMonthly fitness stipendMonthly internet and phone stipend
