Customer Service Administrative Coordinator Full Time

2 weeks ago


Surrey BC, Canada Pure Life Health Centre Full time

Job Description:*We are seeking an enthusiastic and detail-oriented _Customer Experience & Medical Office Coordinator_ to join our team. In this hybrid role, you will be at the forefront of our client experience, ensuring exceptional service while supporting the administrative needs of our clinic. Front Desk & Office Support:** Greet and assist patients in person, by phone, and via email in a warm and professional manner.* Maintain accurate patient records in our EMR system, ensuring data privacy and completeness.* Collaboration & Analysis:** Partner with the marketing team to understand new promotions and train front-desk staff on implementing them effectively.* Analyze patient feedback and behavior to recommend improvements to processes or services.*Requirements:** *Experience:** Prior experience in medical office administration or a customer-facing healthcare role is preferred.* Background in physiotherapy or similar clinics is a strong asset.* *Proficiency in EMR software, Microsoft Office (Excel, Outlook), and other relevant platforms.* Personal Attributes:** A passion for delivering exceptional customer service.* The chance to make a real impact on patients’ lives by combining administrative precision with empathetic care.*Job Details:** _Job Type:_ Full-time* _Schedule:_ 8-hour shifts (Monday-Friday)* _Location:_ Surrey, BC (On-site with occasional flexibility for hybrid work arrangements)* _Relocation:_ Must reliably commute or plan to relocate before starting work.If you are passionate about customer satisfaction, skilled in administrative coordination, and eager to contribute to a thriving healthcare team, we’d love to hear from you*00 per hourFlexible language requirement:* French not requiredSchedule:* 8 hour shiftAbility to commute/relocate:* Surrey, BC: reliably commute or plan to relocate before starting work (required)Language:* English (required)Work Location: In person



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