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Office Administrator

7 months ago

Surrey, Canada Trail Appliances Ltd. Full time

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers

As a Showroom Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

Compensation: $22.50/hour

**As the Showroom Administrator you will...**:

- Be an approachable first point of contact for customers
- Field any incoming calls and inquiries
- Assist in administrative duties to run store administration
- Work closely with our Sales and Customer Support Team to provide timely, proactive service and support

**We hope you are passionate about**:

- Customer Service - You are a people person who uses your skills to create great rapport with customers
- Teamwork - You are a team player who can also thrive independently
- Joining a fun, fast-paced environment

**The experience we need**:

- Experience working in an administrative/customer service role
- Fast and accurate data entry skills with the ability to multi-task
- Experience managing customer conflict and escalation
- Proficiency in Microsoft Office
- Must be able to work occasional weekends

**Bonus Points if**:

- You exude energy, enthusiasm, and positivity
- You are willing to work additional time when necessary to complete tasks and meet deadlines

**Work Environment**:

- Showroom environment
- Full time (40 hours a week) may include Friday evenings and weekends.
- Must drive to various lower mainland locations.

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?