Customer Experience

3 weeks ago

Surrey BC, Canada Pure Life Health Centre Full time

*Job Description:*We are seeking an enthusiastic and detail-oriented _Customer Experience & Medical Office Coordinator_ to join our team. In this hybrid role, you will be at the forefront of our client experience, ensuring exceptional service while supporting the administrative needs of our clinic. This position is critical to nurturing lasting relationships with patients, enhancing satisfaction, and maintaining operational efficiency.*Key Responsibilities:** *Customer Engagement & Retention:** Manage patient communications, including scheduling follow-ups and reactivating patients who have dropped off.* Assist with booking new leads, ensuring they are pre-qualified and informed about available treatments.* Proactively handle feedback and resolve patient concerns promptly and professionally.* Promote and track referral programs and encourage 5-star reviews to elevate our clinic’s reputation.* *Front Desk & Office Support:** Greet and assist patients in person, by phone, and via email in a warm and professional manner.* Maintain accurate patient records in our EMR system, ensuring data privacy and completeness.* Coordinate patient schedules to maximize efficiency for practitioners while reducing appointment gaps.* *Collaboration & Analysis:** Partner with the marketing team to understand new promotions and train front-desk staff on implementing them effectively.* Analyze patient feedback and behavior to recommend improvements to processes or services.*Requirements:** *Experience:** Prior experience in medical office administration or a customer-facing healthcare role is preferred.* Background in physiotherapy or similar clinics is a strong asset.* *Skills:** Exceptional interpersonal and communication skills, with a customer-first mindset.* Proficiency in EMR software, Microsoft Office (Excel, Outlook), and other relevant platforms.* Strong organizational and problem-solving skills, with the ability to multitask in a fast-paced environment.* *Personal Attributes:** A passion for delivering exceptional customer service.* A team player who thrives on collaboration and continuous improvement.* Analytical mindset to measure the success of retention strategies and loyalty programs.*Why Join Us?** A supportive, patient-centered team environment.* Opportunities for professional development and growth.* The chance to make a real impact on patients’ lives by combining administrative precision with empathetic care.*Job Details:** _Job Type:_ Full-time* _Schedule:_ 8-hour shifts (Monday-Friday)* _Location:_ Surrey, BC (On-site with occasional flexibility for hybrid work arrangements)* _Relocation:_ Must reliably commute or plan to relocate before starting work.If you are passionate about customer satisfaction, skilled in administrative coordination, and eager to contribute to a thriving healthcare team, we’d love to hear from you*Apply now* and be part of a clinic dedicated to transforming patient care.#INDJob Type: Full-timePay: $20.00-$26.00 per hourFlexible language requirement:* French not requiredSchedule:* 8 hour shiftAbility to commute/relocate:* Surrey, BC: reliably commute or plan to relocate before starting work (required)Language:* English (required)Work Location: In person

  • Customer Experience

    3 weeks ago

    Surrey, BC, Canada Pure Life Health Centre Full time

    *Job Description:*We are seeking an enthusiastic and detail-oriented _Customer Experience & Medical Office Coordinator_ to join our team. In this hybrid role, you will be at the forefront of our client experience, ensuring exceptional service while supporting the administrative needs of our clinic. This position is critical to nurturing lasting relationships...

  • Customer Experience

    3 weeks ago

    Surrey, BC, Canada Pure Life Health Centre Full time

    *Job Description:*We are seeking an enthusiastic and detail-oriented _Customer Experience & Medical Office Coordinator_ to join our team. In this hybrid role, you will be at the forefront of our client experience, ensuring exceptional service while supporting the administrative needs of our clinic. This position is critical to nurturing lasting relationships...

  • Customer Experience Director

    2 months ago

    Surrey, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Customer Experience Director to lead our sales team and drive the performance of our retail store. As a key member of our leadership team, you will oversee daily sales operations, train staff, and ensure exceptional customer service.Key Responsibilities:Lead and motivate the sales team to achieve sales targets.Develop and implement customer...

  • Customer Experience Associate

    2 months ago

    Surrey, Canada TD Bank Full time

    **Work Location**: Surrey, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.5 - $27.05 CAD Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. This role is required to...

  • Customer Experience Associate

    6 months ago

    Surrey, Canada TD Bank Full time

    Work Location: Surrey, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Ambassador

    2 months ago

    Surrey, British Columbia, Canada Indigo Books & Music Full time

    About UsAt Indigo Books & Music, we strive to create a unique and welcoming environment for our customers. Our stores are designed to inspire imagination and curiosity, making us the perfect destination for book lovers of all ages.Job SummaryWe are seeking a Customer Experience Ambassador to join our team in creating exceptional customer experiences. As a...

  • Sales and Customer Experience Ambassador

    2 weeks ago

    Squamish, BC, Canada Prime Communications Canada Inc Full time

    Prime Communications Canada Inc. is the largest Rogers dealer in Canada, with over 50 Rogers and Fido retail locations and B2B services across the country. We represent Rogers, Canada's largest provider of wireless communications services and one of Canada's leading providers of cable television, high-speed internet, information technology, and telephone...

  • Customer Experience Associate

    2 days ago

    Surrey, Canada TD Bank Full time $22 - $27

    Work Location: Surrey, British Columbia, CanadaHours: 15Line of Business: Personal & Commercial BankingPay Details: $21.50 - $27.05 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and...

  • Customer Experience Associate

    2 weeks ago

    Surrey, Canada TD Bank Full time

    **Work Location**: Surrey, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    3 months ago

    Surrey, Canada The Toronto-Dominion Bank (Canada) Full time

    Description : Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. KEY ACCOUNTABILITIES CUSTOMER Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the...

  • Customer Experience Specialist

    1 week ago

    Surrey, British Columbia, Canada T.K. Graphics Full time

    We are seeking a highly skilled Customer Service Representative to join our team at T.K. Graphics. As a key intermediary between the company and its clients, this role is pivotal in delivering exceptional customer service, providing accurate information, and contributing to the business's overall success.Key Responsibilities:Customer Interaction and...

  • Customer Experience Specialist

    3 weeks ago

    Surrey, British Columbia, Canada T.K. Graphics Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at T.K. Graphics. In this dynamic role, you will serve as the main point of contact for customers, providing exceptional support and ensuring seamless communication with internal teams.Key Responsibilities:Customer Interaction and Satisfaction: Serve as the primary point...

  • Customer Experience Associate

    2 weeks ago

    Surrey, Canada TD Bank Full time

    **Work Location**: Surrey, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    2 months ago

    Surrey, Canada TD Bank Full time

    **Work Location**: Surrey, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    7 months ago

    Surrey, Canada TD Bank Full time

    **Customer Experience Associate**: - 425486BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 2640 152 Street **Employment Type** - Regular **City** - Surrey **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    7 months ago

    Surrey, Canada TD Bank Full time

    **Customer Experience Associate**: - 430996BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 18630 Fraser Highway **Employment Type** - Regular **City** - Surrey **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    6 months ago

    Surrey, Canada TD Bank Full time

    **Customer Experience Associate**: - 425042BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 15190 101 St Avenue **Employment Type** - Casual **City** - Surrey **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Associate

    4 days ago

    Surrey, Canada TD Part time

    Work Location:Surrey, British Columbia, CanadaHours:15Line Of Business:Personal & Commercial BankingPay Details:$21.50 - $27.05 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and...

  • Customer Experience Ambassador

    4 weeks ago

    Surrey, British Columbia, Canada Videotron Full time

    At Videotron, we're always on the lookout for talented individuals who are passionate about delivering exceptional customer experiences. As a Customer Experience Ambassador, you'll play a vital role in turning store visitors into committed customers by building genuine connections and fostering meaningful interactions.Job OverviewWe're seeking a charismatic...

  • Customer Experience Ambassador

    3 weeks ago

    Surrey, British Columbia, Canada Videotron Full time

    We are seeking a dynamic Customer Experience Ambassador to join our team at Videotron's Guildford Town Centre location. As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences and driving sales through product demos, device support, and general inquiries.Company OverviewVideotron is a leader in the movement...