Medical Services Administrator

3 weeks ago


Calgary AB, Canada New West Truck Centres Full time

New West Truck Centres has access to the latest diagnostic tools and equipment. Surround yourself with certified technicians who specialise in Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks.
*They genuinely care about their team and take the time to listen to their concerns, offering guidance and support when needed.
*Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career.
*Our total compensation package offers job security, health, dental, EFAP, vision care and life insurance. The salary range for a Service Advisor is $45,000.Under the supervision of the Service Office Supervisor, the Service Advisor will welcome customers and gather information required to identify their vehicle repair and maintenance work they require. The Service Advisor sells maintenance services and organizes the work schedule, while maintaining exceptional customer service and rapport. Our Service Advisors work Monday to Friday 8:00am – 4:30pm or Tuesday to Saturday.
*Obtain, verify and double check that you have the correct truck/vehicle serial/VIN number, mileage, company, contact names and phone numbers on all required documents.
* Act as a liaison between the customer, Service, Parts and Sales Departments.
* Obtain as much information about the customer and vehicle data upon their arrival.
* Inform the customer of all promotions and services provided by the dealership, including Parts and New Truck Sales.
* Ensure accuracy of customer data in our computer system
*High School Diploma (Post Secondary Education in a related field is an asset)
*Outstanding customer service skills.
* Ability to speak English fluently (a second language would be considered an asset).
* Experience in the industry is not necessary, however preference will be given to those with experience in heavy duty trucks or automotive, especially with commercial vehicle experience.
* Basic understanding and ability to operate a computer including Microsoft Office programs and internal programs.
* 3 Things To be successful as a Service Advisor *
Always willing to help out
We welcome all qualified candidates to apply, the diversity of our workforce reflects the communities and customers we serve.
· We are a heavy truck dealer in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Taber and Cranbrook.
Job Type: Full-time
Casual dress
* Dental care
* Disability insurance
* On-site parking
* 8 hour shift
* Day shift
* Monday to Friday
Heavy-duty trucks: Language:
* English Fluently (preferred)



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