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Information Technology Specialist
4 months ago
Company Description
AutoJobsApply revolutionizes job hunting with advanced AI technology. We simplify the process, making it efficient and effective for job seekers of all levels. Our AI applies jobs for you so you succeed.
Role Description
This is a full-time remote role for an Information Technology Specialist at AutoJobsApply Inc. As an Information Technology Specialist, you will be responsible for tasks such as network administration, troubleshooting, network security, and providing customer service. It is a dynamic role that requires strong technical skills and the ability to adapt to changing technology and user needs.
Key Responsibilities:
- Provide technical support and assistance to clients and internal users via email, phone, and chat.
- Diagnose and resolve technical issues related to hardware, software, and network systems.
- Guide customers through step-by-step solutions and provide clear instructions for problem resolution.
- Escalate complex issues to higher-level support or specialized teams as necessary.
- Maintain accurate records of support interactions and solutions in the ticketing system.
- Collaborate with other departments to ensure swift resolution of technical issues.
- Assist in the setup, configuration, and maintenance of computer systems and applications.
- Develop and update technical documentation, FAQs, and knowledge base articles.
- Stay updated on the latest technology trends and support tools to provide the best service.
Qualifications
- Network Administration and Troubleshooting skills
- Experience in Information Technology
- Network Security knowledge
- Customer Service skills
- Excellent problem-solving and analytical abilities
- Strong communication and interpersonal skills
- Ability to work independently and remotely
- Relevant certifications in IT are a plus
