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Information Technology Specialist
2 months ago
At General Dynamics Mission Systems–Canada, we are dedicated to cultivating careers and establishing a workplace that thrives on diversity.
We are currently hiring for a Junior Technical Infrastructure Analyst, Desktop Support for our Calgary team.
Key Responsibilities:- Support the Service Desk/Call Centre, including tasks such as PC imaging, IT asset tracking, storage, verification, reconciliation, and report running.
- Perform professional, technical, and analytical duties in the operation of the enterprise, client/server environment.
- Provide day-to-day support and customer interaction for break-fix and troubleshooting issues, including proactive maintenance for applications and services.
- Support the design, analysis, plans, and implementation of IT projects, including considerations for data storage, virtualization, collaboration, applications, networks, and operating systems, security, and support processes.
- Analyze, detect, identify, and correct technical problems and deficiencies.
- Determine proper installation parameters for software and hardware for smooth integration, transition, and efficiency.
- Installation and configuration of software(s), hardware support, and Operating System Support.
- Document hardware and software inventory.
- Monitor and collect data on system performance.
- Ensure all devices meet or exceed Security and Corporate policy requirements.
- Contribute to the design and implementation of new technologies.
- Ability to research errors using online resources.
- Contribute to the design, implementation, and maintenance of the disaster recovery plan for IT-related applications and systems.
- Seek to identify areas of improvement to the IT infrastructure to meet evolving user and customer requirements and challenges.
- College Diploma in computer science or related computer systems diploma.
- ~1-2 years of Service desk or desktop IT support experience.
- Good technical knowledge in one or more of the following areas: Microsoft Windows based Desktop applications, Microsoft SCCM and Microsoft Server Editions, IT Ticketing system and Scripting languages, Multi-function Printers and Video Conferencing Applications.
- Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment.
- Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.
Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas, or information that is subject to international regulations.
Our success is fueled by individual diversity, encouraging applications from women, members of the LGBTQ2+ community, multi-cultural backgrounds, and persons with disabilities.
