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Program Manager
4 months ago
Banking experience is MUST
KNOWLEDGE AND SKILLS
Lead TPS P&P reviews, change management and maintenance process with Product owners, Client Service & Implementation, Risk & Compliance and bank partners.
• Provide ongoing consultation to TPS Product teams and coordination of documentation requirements/changes with impacted stakeholders and subject matter experts, e.g. Legal and Anti-Money Laundering.
a. Knowledge:
• Business degree or equivalent. A degree or post-graduate diploma in communications, journalism, English, or related discipline is recommended.
• 5+ years experience distilling technical and complex information into easy-to-understand policies and procedures.
• Strong business and documentation fundamentals including understanding process design and efficiency.
• Project & Process coordination and management
b. Skills:
• Superior written and verbal skills
• Strong influencer, process expert and problem solver
• Effective and timely issue management and resolution skills (proactive and persistent)
• Clear and effective communicator and takes responsibility for understanding and helping others
• Able to exercise independent thought and judgment
• Leadership, interpersonal and relationship management skills; ability to influence stakeholders
• Strong project and change management skills
• Results oriented and able to manage multiple competing tasks and meet deadlines in a fast-paced environment without compromising the quality and integrity of deliverables
• Ability to work independently and collaboratively (team player)
• Experience with standard office software, including Word, PowerPoint, Excel, SharePoint, and Outlook.
• Bi-lingual (English and French) an asset.
