Service Manager

4 days ago

Saskatchewan, Canada Heavy Equipment Company Full time

We are seeking a Service Shift Manager that will manage, coordinate, and direct the workload of the Service Department with a high focus on quality of work, effective communication, and Customer Satisfaction.


Service Shift Manager

Location(s): Swift Current (SK), Shaunavon (SK), Preeceville (SK)

Salary Range: 105K – 120K

Permanent Position, Full Benefits: Yes


Responsibilities:

  • Assign/schedule internal/customer/warranty jobs for service employees based on their skills/knowledge and provide feedback.
  • Work with Service Business Manager on new hire orientation, provide mentorship for new technicians.
  • Optimize shop efficiency and flow to avoid lost billable hours.
  • Ensure effective communication and follow up on repair status and issues.
  • Work with manager to identify/execute continuous process improvements, training opportunities and provide back up in their absence and during peak seasons.
  • Direct/assist in diagnosis/troubleshooting of machine problems with technicians and apprentices.
  • Perform final checks/approvals on equipment before start of work order.
  • Provide excellent customer service consistently above standards; maintain customer relations and respond to inquiries/needs.
  • Assist Service Advisor in providing quotes on repairs for internal/external customers, and accurate records of work orders.
  • Build/maintain constructive co-worker relations and foster strong team communications/dynamics.
  • Assist/conduct safety meetings, encourage safe working habits.

Desired Experience and Qualifications:

  • 5+ years performing complex service repairs/maintenance
  • Ag Equipment Tech (JDTECH) Journeyperson Certification/equivalent desired
  • Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment
  • Ability to use current business systems, working knowledge of computer functions and use.


If interested please apply with a copy of your resume.

If you are not available but you know someone that would be a good fit, please forward them this job description.

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