
Service Manager
7 days ago
We are seeking a Service Shift Manager that will manage, coordinate, and direct the workload of the Service Department with a high focus on quality of work, effective communication, and Customer Satisfaction.
Service Shift Manager
Location(s): Swift Current (SK), Shaunavon (SK), Preeceville (SK)
Salary Range: 105K – 120K
Permanent Position, Full Benefits: Yes
Responsibilities:
- Assign/schedule internal/customer/warranty jobs for service employees based on their skills/knowledge and provide feedback.
- Work with Service Business Manager on new hire orientation, provide mentorship for new technicians.
- Optimize shop efficiency and flow to avoid lost billable hours.
- Ensure effective communication and follow up on repair status and issues.
- Work with manager to identify/execute continuous process improvements, training opportunities and provide back up in their absence and during peak seasons.
- Direct/assist in diagnosis/troubleshooting of machine problems with technicians and apprentices.
- Perform final checks/approvals on equipment before start of work order.
- Provide excellent customer service consistently above standards; maintain customer relations and respond to inquiries/needs.
- Assist Service Advisor in providing quotes on repairs for internal/external customers, and accurate records of work orders.
- Build/maintain constructive co-worker relations and foster strong team communications/dynamics.
- Assist/conduct safety meetings, encourage safe working habits.
Desired Experience and Qualifications:
- 5+ years performing complex service repairs/maintenance
- Ag Equipment Tech (JDTECH) Journeyperson Certification/equivalent desired
- Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment
- Ability to use current business systems, working knowledge of computer functions and use.
If interested please apply with a copy of your resume.
If you are not available but you know someone that would be a good fit, please forward them this job description.
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