Customer Service Operations Manager

2 weeks ago


Saskatchewan, Canada Heavy Equipment Company Full time

We are seeking a highly skilled and experienced Customer Service Operations Manager to lead our Service Department in delivering exceptional results.

As the ideal candidate, you will have a proven track record of managing and coordinating teams, with a strong focus on quality, communication, and customer satisfaction.

This is a permanent full-time position with a competitive salary range of $105K - $120K, offering comprehensive benefits and opportunities for growth and development.

The successful candidate will be responsible for:

  • Scheduling and assigning work to service employees based on their skills and knowledge
  • Working closely with the Service Business Manager to develop new hire orientation programs and provide mentorship to new technicians
  • Optimizing shop efficiency and flow to minimize lost billable hours
  • Maintaining effective communication with customers and colleagues
  • Assisting in the diagnosis and troubleshooting of machine problems
  • Providing excellent customer service and building strong relationships with internal and external customers

To be considered for this exciting opportunity, you should possess:

  • At least 5 years of experience in complex service repairs and maintenance
  • A Journeyperson Certification in Ag Equipment Tech or equivalent
  • Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment
  • Strong computer skills and ability to use current business systems

This is an excellent opportunity for a motivated and experienced professional to take on a leadership role in our Service Department and contribute to our company's success.



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