People & Culture Manager

The British Columbia Institute of Technology Student Association (BCITSA or ‘SA’) is a non-profit student service and advocacy organization at BCIT with a mandate to enhance student life. Our programs and services are designed to benefit and support all 48,500+ full-time and part-time students across BCIT’s five campuses. Students lead our organization and govern the affairs of the BCITSA. Our Board of Directors is composed of 12 elected Student Executives and Student Councillors from each of the different Schools at BCIT.

SUMMARY:

The People & Culture Manager is a highly visible and collaborative relationship builder who is responsible for the overseeing the activities and management of the People & Culture department. This position coaches and provides advice to management and all internal stakeholders regarding related best practices, employment law, employee relations, full cycle recruitment, performance management, and assisting managers and supervisors in their professional interactions with their teams, including resolving conflict. This position oversees health and safety initiatives as well as benefits administration, as well as training and development initiatives. The People & Culture manager drives BCITSA’s equity, diversity and inclusion values and incorporates these values into their work, their team’s work and professional relationships.

WORK PERFORMED:

HUMAN RESOURCES MANAGEMENT

• Oversee and manage all HR functions including budgets, full-cycle recruiting, onboarding, terminations, benefits, training & development, recognition and performance management
• Lead training and development initiatives to increase the knowledge and capacity of teams and leaders
• Advise senior leadership on leveraging HR assets to further the Association’s goals
• Track and ensure organizational compliance with required People & Culture processes
• Coach and support leaders in the management of their teams and all aspects relating to People & Culture
• Ensure department-wide legal compliance of all processes; maintain files in compliance with best practices and with the strictest of confidentiality
• Prepare People & Culture reports by researching, collecting, analyzing, and summarizing data and trends as per the market
• Participate on committees related to People & Culture including the Social, Health and Safety and the EDI Committees
• Steward the organization’s culture ensuring consistency across departments, including in all HR initiatives
• Establish and continuously improve the organization’s employer brand and reputation

HUMAN RESOURCES INFORMATION SYSTEM (HRIS)

• Maintain full accountability for the People & Culture functions within the HRIS system and ensure employees and managers consistently and accurately use the HRIS
• Understand and demonstrate effective and accurate HRIS processes and input and maintain records accurately and in a timely manner
• Troubleshoot any issues with the service provider and configure changes to the set up as required
• Continuously build out the HRIS system and improve usage
• Run and present reports according to Association needs and to ensure compliance

FULL CYCLE RECRUITMENT

• Strategize and create hiring plans together with hiring managers to ensure a smooth hiring process
• Develop and write job descriptions together with hiring managers and post jobs on the HRIS, website and other relevant job posting sites
• Conduct screening interviews; coordinate, conduct and record the interview process
• Present offers to candidates, create employment agreements and finalize all documentation related to hiring and onboarding
• Support managers in the offboarding process, finalize all documentation and ensure a sensitive and respectful process for managers and employees

BENEFITS ADMINISTRATION

• Oversee the benefits administration processes and ensure they function smoothly and without error
• Review the benefits plan on a regular basis to ensure it continues to meet employee and organizational needs
• Maintain full knowledge of the benefits program and act as an expert and resource for team members

HEALTH AND SAFETY

• Oversee the health and safety processes for the organization including ensuring monthly joint occupational health and safety meetings and monthly safety checks within each department
• Oversee joint occupational health and safety committee compliance with WorkSafe processes, including annual training and completion of the annual health and safety report
• Assist employees and managers with health and safety processes and initiate claims with WorkSafe and oversee WorkSafe reporting
• Maintain the Health and Safety manual and ensure compliance amongst all team members
• Manage the Fire Warden training together with BCIT and ensure sufficient fire wardens are on staff
• Work with managers to manage workplace injuries including reporting and creating workplace accommodation plans

OREINTATION :

• Embrace the vision, mission, and values of the organization
• Sponsor the Student Association’s equity, diversity, inclusion and Indigenous initiatives
• Champion and sponsor change management initiatives
• Maintain a high degree of consistency and accuracy in all work
• Provide superior customer service to all stakeholders
• Maintain proficiency in the organization’s software and technical tools Microsoft 365 applications including SharePoint, Dynamics 365, Teams and Microsoft Suite
• Willing to contribute to the SA team environment by conducting additional duties to support SA operations as needed

BCITSA REPRESENTATIVE:

• Demonstrate a commitment to enhancing student life by maintaining a strong focus on student needs, supporting student executives and their initiatives, and ensuring quality and student-focused activities and services
• Cultivate the skills to work effectively with a team of student leaders and in a complex student-led environment
• Understand and be able to navigate post-secondary governance systems and student governance
• Be open to and willing to learn and participate in equity, diversity, inclusion and Indigenous initiatives, and exhibit a level of cultural competency when working with students and all stakeholders
• Foster and contribute to the development of a culture that encourages helpful and supportive teams, a professional environment, and diversity, inclusion, equity, and Indigenous initiatives
• Manage and cultivate authentic relationships with all staff and key internal and external stakeholders by maintaining a professional and friendly demeanor when interacting with internal and external stakeholders
• Contribute to a collaborative work environment and assist other team members with their duties, especially when busy

ORGANIZATIONAL RELATIONSHIPS:

The People & Culture Manager reports to the Executive Director and works with the Association’s senior leadership team and managers to manage the organization’s human capital. Forms relationships and partnerships with key stakeholders at BCIT.

EDUCATION & EXPERIENCE

• 7 – 10 years progressive experience in human resources management, including experience managing a team of HR practitioners
• Post secondary education with a focus on Human Resources or a related field of study
• Human Resources designation preferred (CPHR or CHRL) in Human Resources or equivalent training
• Undergraduate degree with a focus in Human Resources or related discipline

KNOWELDGE & ABILITIES

• Strong digital literacy, technical acumen and experience using HRIS systems
• Working knowledge of workplace-related legislation (Employment Standards), human resources policies and procedures, recruitment and retention, and talent management
• Demonstrated ability to engage stakeholders though a collaborative approach
• Knowledge of HR best practices, tools, programs, emerging trends and potential issues