Account Supervisor

4 weeks ago

Toronto, Canada GCI Canada Full time

About GCI

GCI Canada is an agency of Idea Architects. Our team of strategists, consultants, and creatives deliver custom-made communications solutions—creatively brilliant, and brilliantly executed—for some of the best brands in the world.


We are part of WPP and within WPP part of BCW Group and GCI Group, giving our employees access to a global network of world-class communicators, mentors, and training and development opportunities that support them in becoming their professional best.


Our mission is People at the Centre. We foster a people-forward culture that focuses on our people, our team's positive agency experience and our commitment to team by prioritizing collaboration, growth and development.


You’ll be a great fit at GCI if you demonstrate our core competencies:

  • Integrity: Being open, honest, and ethical in dealing with others
  • Client Service Mindset: Being responsive and anticipating internal and/or client needs
  • Accountability: Taking personal responsibility and prompt initiative to accomplish tasks
  • Collaboration: Having a team player mindset and a friendly and positive outlook
  • Quality Work: Seeking to achieve best practice, accuracy and consistency in all tasks
  • Creativity: Sharing ideas willingly and bringing creative solutions to challenges


Role Overview

*Please note this position will have a start date of June 2024*

We’re seeking an Account Supervisor to join our team. This position plays a pivotal role in day-to-day management of client programs from start to finish, including managing tactical timelines, plans, and budgets; managing junior staff; and bringing strategic thinking to all recommendations and executional elements. Responsibilities include but are not limited to:

  • Demonstrate strong knowledge of communications practices and tools and be committed to becoming a subject matter expert on our client’s business
  • Act as day-to-day contact on client programs
  • Demonstrate strong project management ensuring team members have clear direction, expectations and meet deadlines
  • Own and foster trusted relationships with select key media, influencers, and suppliers
  • Write strategic communications materials tailored to various target audiences and/or provide feedback and guidance to junior team members on their drafts
  • Proactively identify and execute traditional earned media, social media, digital and influencer opportunities
  • Develop strategic program recommendations – in email, MS Word or MS PowerPoint – from media and influencer strategies to event plans to detailed tactical plans that reside within larger programs
  • Support annual strategic plan development from ideation to deck to presentation, while owning certain elements of the plan
  • Ability to manage up and down including sharing updates and issues with senior leaders along with assigning and coaching junior team members through deliverables
  • Responsible for supporting and managing talent growth, potentially including a direct report
  • Manage client budgets and support billing to ensure invoices are issued in a timely manner
  • Seek opportunities to contribute to new business pipeline through organic client growth and/or personal network mining


Required Experience, Skills and Abilities

  • A minimum of six years working in communications / public relations (agency experience is a must)
  • A degree or certification in Public Relations or Communications is preferred
  • Demonstrated ability to work independently and in a team environment
  • A track record of maintaining strong and trusted client relationships
  • Strong interpersonal skills with a demonstrated ability to work independently, while also knowing when to delegate and when to manage up
  • Strong organization skills; the ability to adapt, prioritize and lead a team from project initiation to delivery
  • Desire to grow your strategic planning and business acumen skills
  • Excellent oral and written business communication skills
  • Strong understanding of influencers and social media landscape
  • An understanding of social media, digital strategies and tools
  • Solid operating skill in Microsoft Office (including Word, PowerPoint, Excel, Outlook and TEAMS


What We Offer

  • Competitive compensation and benefits package
  • Generous time off policies
  • Flexible, hybrid work environment – including two collaborative days in our Toronto-based office and three concentrative days to work remotely
  • Bonuses including employee referral and new business development
  • Personal development reimbursement
  • Group RRSP
  • Parental leave top-up
  • A people-focused, collaborative and fun team culture with access to global colleagues and clients


GCI is a small and agile team, so new challenges and opportunities arise. The successful candidate is expected to pitch in with a positive attitude and tackle tasks head-on – including those outside of their core assignments.

Interested? Share your resume and cover letter at talent@gcicanada.com.


GCI Canada is dedicated to employment equity and welcomes diversity in the workplace. We also welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment process.


Message to Recruitment Agencies:

GCI Canada does not accept unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies other than directly from candidates. Unsolicited telephone calls, referrals and resumes sent to GCI Canada will be deemed gratuitous, and we will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

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