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Bilingual Technical Support Representative
1 month ago
Our client, is seeking a Bilingul Customer & Technical Support Representative to join their team. As a Bilingual Customer & Technical Support Representative, you will be responsible for providing a superior customer experience while reducing customer downtime by providing remote Hardware, software and network technical support solutions to Internal and external customers & partners. The ideal candidate will have strong communication, drive to learn and achieve and solid problem solving skills which will align successfully in the organization.
What’s the Job?
- Solve customer hardware, software and networking problems at first contact using our clients systems, and/or software tools as appropriate
- Resolve incoming customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
- Provide an excellent customer experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the customer
- Can Execute processes unique to our clients major account customers to ensure service level agreements are met
- Provide feedback on policies and procedures to continuously improve customer experience
What’s Needed?
- Bilingual in English & French (verbal and written)
- Technical support experience is an asset
- Strong CSR experience
- Friendly & Able to communicate effectively – listening, written & verbal
- Prior ‘support center’ experience not required
- Ability to multitask effectively with attention to detail
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Bilingual Technical Support Representative
4 weeks ago
Laval, Canada Experis Canada Full timeOur client, is seeking a Bilingul Customer & Technical Support Representative to join their team. As a Bilingual Customer & Technical Support Representative, you will be responsible for providing a superior customer experience while reducing customer downtime by providing remote Hardware, software a
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Bilingual Technical Support Representative
1 month ago
Laval, Canada Experis Canada Full timeOur client, is seeking a Bilingul Customer & Technical Support Representative to join their team. As a Bilingual Customer & Technical Support Representative, you will be responsible for providing a superior customer experience while reducing customer downtime by providing remote Hardware, software and network technical support solutions to Internal and...
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Bilingual Technical Support Representative
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Laval, QC, Canada Experis Canada Full timeOur client, is seeking a Bilingul Customer & Technical Support Representative to join their team. As a Bilingual Customer & Technical Support Representative, you will be responsible for providing a superior customer experience while reducing customer downtime by providing remote Hardware, software and network technical support solutions to Internal and...
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Laval, QC, Canada Experis Canada Full timeOur client, is seeking a Bilingul Customer & Technical Support Representative to join their team. As a Bilingual Customer & Technical Support Representative, you will be responsible for providing a superior customer experience while reducing customer downtime by providing remote Hardware, software and network technical support solutions to Internal and...
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