Manager, IT Operations and ITSM

4 weeks ago

montréal, Canada BRP Full time

We are looking for a manager, IT operations and ITSM who will report to the director, global service desk & ITSM. The manager is tasked with leading and helping the team evolve our service offering as the center piece of IT Service Management portfolio. As part of your role, you’ll be leading a team managing critical IT processes (i.e. change, problem, major incident) as well as managing third party service providers.

YOU’LL HAVE THE OPPORTUNITY TO:

  • Own and continuously evolve the change management process.
  • Lead the major incident process and team.
  • Transform our problem management process.
  • Manage third-party vendors providing various IT support services.
  • Evolve our Transfer to Operations framework.
  • Contribute in the delivery of strategic technology and user facing projects.
  • Lead and champion the transformation of our monitoring and alerting processes.  
  • Collaborate with leaders of various I&T teams in achieving key performance metrics. 
  • Identify opportunities for continuous improvements in incident and service request management.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • Proficient and experienced in leading a diversly located 24/7team in delivering and providing I&T services.
  • Hands-on technical experience and exposure to end-user and manufacturing computer environments.
  • Experienced in operating in a direct and matrix people management organization.
  • Passionate in delivering excellent customer service and the desire to build relationships with business partners.
  • Excellent interpersonal skills and experienced in dealing with all levels of employees in the organization, including senior leadership.
  • Passionate about recruiting, coaching, training, managing and mentoring employees.
  • Bilingualism (French and English) is required because of our globally located workforce and daily interface with leaders in countries that BRP operates in.

 

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

  • Annual bonus based on the company’s financial results
  • Generous paid time away 
  • Pension plan 
  • Collective saving opportunities 
  • Industry leading healthcare fully paid by BRP

What about some feel good perks: 

  • Flexible work schedule
  • A summer schedule that varies by department and location 
  • Holiday season shutdown
  • Educational resources
  • Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey. 

#LI-Hybrid

#LI-MR2

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