Specialist, IT Service Management

4 weeks ago

montréal dorval, Canada Air Canada Full time
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The IT Service Management team is responsible for several core operational process (Change Management, Problem Management, Configuration Management, and Asset Management etc.), and is also responsible for ensuring that Air Canada's ITSM solution (currently ServiceNow) is designed to support these processes.
The focus of this role will be on defining and operating AC's Asset Management practice, supporting a variety of branches with different needs and requirements.
Given the ever-evolving nature of AC's needs, this position requires a dynamic professional who can understand these needs and ensure the process continues to grow and mature alongside these needs.
This role will report to the Manager, IT Service Management.
Responsibilities:
  • Responsible for guiding the strategy for planning, acquisition, maintenance, delivery and disposal of mobile devices for operations groups
  • Responsible for defining and establishing process flows in ServiceNow, in line with multiple teams' requirements (ITSM, EUS, Product and Service Desks) to ensure adherence to defined organizational processes for continued consistency of device delivery and operations
  • Responsible for managing and tracking all mobile devices and software/licence resources on a continued basis, by working closely with IT service owners, product and business teams
  • Act as technical point of contact for mobility hardware requirements and processes for operations groups
  • Develop, manage, monitor and report on key metrics, including growth, loss, breakage and audits
  • Responsible to work with vendors that support hardware mobility devices and peripherals
  • Responsible for communicating and ensuring company asset management policies are followed
  • Support refresh programs for Ops related devices
Qualifications
  • 5+ years of Asset Management experience in a large company
  • 5+ years of experience with ITIL and other IT Service Management processes (Incident, Request, Problem, Knowledge, and Configuration Management)
  • Exceptional analytical, organizational and communication skills
  • Excellent attention to detail
  • Good communications skills are required - ability to act as Subject matter Expert with internal and external teams (including non-IT)
  • Good understanding of IT Operations and Support Models
  • Ability to establish and maintain effective business relationships
  • Must be fluent in English (oral and written), French an asset
Desirable Qualifications
  • IT Asset Management certifications
  • Experience with ITIL and other ITSM frameworks
  • Knowledge of ITSM, Project Management, and Defect Tracking tools
  • Project Management Experience
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

  • IT Service Management Specialist

    4 weeks ago

    Dorval, Quebec, Canada Randstad Full time

    At Air Canada, we're committed to excellence in passenger aviation. Our IT Service Management team plays a critical role in ensuring the smooth operation of our core processes, including Change Management, Problem Management, Configuration Management, and Asset Management. As a key member of this team, you'll be responsible for driving process improvements...

  • Dynamics Support Specialist

    4 weeks ago

    Montréal, Canada Fed IT Full time

    Job Title: Dynamics Support SpecialistFed IT is seeking a skilled Dynamics 365FO support analyst to join our team. The successful candidate will be responsible for configuration changes and maintenance of our Dynamics 365FO deployment.Main Responsibilities:Participate in the Dynamics 365FO implementation projectWork closely with the implementing partner to...

  • Dynamics Support Specialist Position

    3 weeks ago

    Montréal, Canada Fed IT Full time

    At Fed IT, we are seeking a skilled Dynamics Support Specialist to join our team. As a key member of our organization, you will be responsible for the configuration and maintenance of our Dynamics 365 Finance & Operations deployment.The successful candidate will have a strong understanding of Dynamics 365 best practices and be able to make recommendations to...

  • Business Systems Integration Specialist

    4 weeks ago

    Montréal, Canada Fed IT Full time

    Business Systems Integration SpecialistAt Fed IT, we are seeking a highly skilled Business Systems Integration Specialist to join our team. The ideal candidate will have a strong background in business analysis and systems integration, with experience in working with cross-functional teams to gather requirements and create documentation.Key...

  • Client Services Specialist

    6 months ago

    Montréal, Canada Canada Data Communications Management Corp. Full time

    **Position: Client Services Specialist** **T**ype: Full Time Permanent** **Location: Montreal** DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling...

  • IT Asset Management Specialist

    4 weeks ago

    Dorval, Canada Air Canada Full time

    At Air Canada, we are seeking a highly skilled IT Asset Management Specialist to join our IT Service Management team. The successful candidate will be responsible for guiding the strategy for planning, acquisition, maintenance, delivery, and disposal of mobile devices for operations groups.The IT Asset Management Specialist will define and establish process...

  • Specialist, Shared Services

    2 months ago

    Dorval, Canada SSP Full time

    ** $24.25 / hour**: - ** Part Time**: - ** Employee Meal Plan**: - ** Free Employee Parking** The Shared Services Specialist role is a hybrid position that supports on-site Airport Directors and the management team in financial, operations and assists in Human Resources initiatives. The Shared Services Specialist completes basic financial tasks such as...

  • Director, Professional Services

    5 months ago

    Montréal, Canada Latitude Management Full time

    **About Latitude** We help organizations implement best practices to ensure healthy and harmonious environments. Our work includes investigations and neutral assessments, mediation, training and other interventions related to respect and civility, diversity and inclusion within organizations. Our multidisciplinary team includes legal and human resources...

  • Director, Professional Services

    5 months ago

    Montréal, Canada Latitude Management Full time

    **About Latitude** We help organizations implement best practices to ensure healthy and harmonious environments. Our work includes investigations and neutral assessments, mediation, training and other interventions related to respect and civility, diversity and inclusion within organizations. Our multidisciplinary team includes legal and human resources...

  • Specialist, IT Service Management

    4 weeks ago

    montréal (dorval), Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The IT Service Management team is responsible for several core operational process (Change Management, Problem...

  • Desktop Management

    5 months ago

    Montréal, Canada Atlantis IT group Full time

    **Role**: Desktop Management - Infrastructure Services (IS) **Location**: Montreal **Description**: **Incident handling**: including troubleshooting, break fix; follows incident management process. **Service Requests**: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component Queue management for...

  • Client Production Specialist

    6 months ago

    Montréal, Canada Canada Data Communications Management Corp. Full time

    **Title**:Client Production Specialist **Type**:Full Time, Permanent **Location**:1500 Saint-Patrick, Montreal **Reports to**:Client Services Manager **QUALIFICATIONS** - Rsponsible for leading and providing product and service expertise during all the coordination and project management activities associated on client accounts that have been assigned on an...

  • Regional Administrative Specialist

    5 months ago

    Montréal, Canada MD Financial Management Full time

    Requisition ID: 201242 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. French because: they will be required to work closely with other groups from head office who operate primarily in English, they will report to a manager from head office who is an English speaker, and/or they will serve and...

  • Service Assistant

    5 months ago

    Dorval, Canada Assante Capital Management Full time

    Service Assistant We are a financial planning practice looking to add a full time servicing assistant to our team. **Job Description**: - Open accounts, process trades and follow-up on transfers - Process incoming client requests for withdrawals, deposits, contribution setups, ect. - Update CRM and keep client information accurate - Work in a professional...

  • Service Assistant

    2 months ago

    Dorval, Canada Assante Capital Management Full time

    Service Assistant We are a financial planning practice looking to add a full time servicing assistant to our team. **Job Description**: - Open accounts, process trades and follow-up on transfers - Process incoming client requests for withdrawals, deposits, contribution setups, ect. - Update CRM and keep client information accurate - Work in a professional...

  • Guest Service Assistant Manager

    5 months ago

    Montréal, Canada Castle Property Management Full time

    **Job Title**: Guest Service Assistant Manager **Location**: Montreal, Quebec **Company Overview**: Castle Property Management Inc is a leading short-term rental property management company based in Montreal. We specialize in providing exceptional experiences to guests while maximizing the value and efficiency of our clients' properties. **Position...

  • Human Resources Specialist

    6 months ago

    Montréal, Canada First Nations Financial Management Board Full time

    **Position Overview** The First Nations Financial Management Board (FMB) is a national First Nation institution created by the _First Nations Fiscal Management Act _(FMA). The FMB supports First Nations in pursuing social and economic well-being by developing strong governance and financial management systems. Reporting to the FMS Support Services Senior...

  • Asset Management Specialist

    3 weeks ago

    Dorval, Quebec, Canada Air Canada Full time

    Air Canada is a leader in passenger aviation and a symbol of Canadian excellence. We are seeking a highly skilled Asset Management Specialist to join our IT Service Management team.

  • Airport Service Operations Specialist

    2 weeks ago

    Dorval, Canada Air Canada Full time

    Job SummaryThe Airport Service Help Desk Specialist provides 24/7 support to Airport Amadeus/Altea users worldwide and Interline partners when required. The role involves aiding with questions and technical expertise by phone to support Air Canada Airports operations.ResponsibilitiesProcess incoming calls to Airport Amadeus/Altea users: aid Airport Customer...

  • IT Asset Management Specialist

    4 weeks ago

    Dorval, Canada Air Canada Full time

    About the Role:The IT Asset Management Specialist will be responsible for guiding the strategy for planning, acquisition, maintenance, delivery, and disposal of mobile devices for operations groups at Air Canada.Key Responsibilities:Define and establish process flows in ServiceNow, in line with multiple teams' requirements (ITSM, EUS, Product and Service...