Manager, IT Availability Management

5 months ago


Montréal, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for a Manager, IT Availability Management, to join our growing team

**What you'll do here**:

- Coach and inspire a multidisciplinary team with roles related to Major Incident Management, Problem Management, and IT Change Management.
- Collaborate with your counterparts in management on the implementation of Availability Management Strategy, the establishment of objectives and performance indicators, the definition of roadmaps and delivery of ITSM Operations to improve System Availability.
- Document and maintain KPIs.
- Inspire and promote collaboration.
- Anticipate and manage problems and take the necessary actions to resolve them, act proactively to remove obstacles.
- Promote and implement a culture of continuous improvement built on data driven decision-making.
- Lead recruitment, mentoring, one-on-one meetings, performance reviews and individual career and development planning.
- Provide leadership in a fast-paced, customer-centric environment, with the ability to develop and coach your team to enable them to achieve their goals.
- Understand and translate business needs and opportunities into impactful strategies as well as promote the benefits of the experience to internal stakeholders and business partners.

**What you bring to the table**:

- A bachelor’s degree in information technology or any combination of equivalent education and experience.
- Experience in managing IT professionals.
- Experience in the areas of IT Service Management processes and ITIL.
- Experience in a professional environment to promote work, deliver work, develop and inspire teams.
- Strategic thinking and the ability to be influential.
- Proven interpersonal and communication skills (verbal and written).
- Bilingualism (French / English) -_ Need to interact on a regular basis with colleagues across the country._
- Organized and able to work well in a changing environment.
- Can lead teams of diverse experts who are on emergency standby availability.

LI-Hybrid

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.


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