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Team Lead, Partner Solutions

2 months ago

Canada Nuvei Full time
  • Voir la version française ci-dessous***

The world of payment processing is rapidly evolving, + businesses are looking for loyal + strategic partners, to help them grow.

WE ARE NUVEI. Nuvei Corporation (TSX, NASDAQ: NVEI; collectively with its subsidiaries, "Nuvei") is a Canadian FinTech company accelerating the business of clients around the world. Nuvei's modular, flexible + scalable technology allows leading companies to accept next-gen payments, offer all payout options + benefit from card issuing, banking, risk + fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies + 586 alternative payment methods, Nuvei provides the technology + insights for customers + partners to succeed locally + globally with one integration. At Nuvei, we live our core values, + we thrive on solving complex problems. We're dedicated to continually improving our product + providing relentless customer service. We are always looking for exceptional talent to join us on the journey

About The Position

Nuvei's Team Lead Solutions responsible for a team of Solution Engineers who act as a technical and product consultant to potential partnership or strategic clients. Architecting client or a partner solution with Nuvei payment services to apply both client business demands and Nuvei best practices.

As a Team Lead of solution engineers you will be responsible on team of experts who act as technical leaders and liaison to our technology partners ecosystem, for Nuvei's products and technologies in the US and Canada.

Key responsibilities:

  • A key expert and leader with knowledge in payments, in SaaS and Acquiring technologies, integration frameworks and able to define, design and implement sophisticated techniques to deliver best-in-class technical product services.
  • Ability to manage multiple tasks, teams, incidents and demands running in simultaneous timelines and collaborate in a global and remote environment, while working with versatile fields (technology, product and business), while delivering white-gloved service to clients with proven results.
  • A decisive enabler who makes things happen Conversion of new prospect to client and delivery of an optimized solutions and implementation techniques to best practices.
  • Key responsibility for delivery of high pre-sale conversion and mentoring implementation projects with customers of Nuvei's rapidly growing based solutions, while delivering high conversion rate of lead to live.
  • A creative technology driver, who defines most advance payment orchestrations with an out-of-the-box thinking and absorbing initiative to identify relevant platform setup for outstanding results.
  • Identify and define product gaps and take a main role in shaping and designing the SAAS products (Front-End and Back-End products), payment features and Nuvei technology services.
  • A people person, who loves to coach and direct others for achievements and fulfillment. Enthusiastic leader who understands people and experienced in building a winning squad to win all trophies.
  • Highly skilled at applying consultative methodologies and solve implementation pain points, while architecting features into best-in-class solutions to answer business pressing demands.
  • A leader who matrix managing payments technical solutions per required regulations, market demands, and client needs for complex implementations and strategic prospects and partners.
  • Heading and coordinating dozens of projects and timelines, tasks, and product development efforts with both internal engineering teams and commercial teams to define go-to-market plans and solution processes.

Requirements

  • +6 years of engineering management (i.e. software development, solution or implementation engineering)
  • +4 years of hands-on integration and solution experience working as an Integration or Implementation engineer, or at least two (3) years of experience as a Sales or Solution Engineer.
  • +2 years of experience within leadership role in the payment's industry.
  • +2 years knowledge of proven work with SAAS technologies (SDKs, APIs, iFrame, Hypertext Transfer Protocol) and web applications (HTML, CSS, JavaScript, Single Sign-On, etc.).
  • B.S. in Information Systems, Industrial Engineering, or related field.
  • MBA is an advantage.
  • Experience in monitoring and defining KPIs for multiple teams.
  • Passionate about technology and customer service.
  • Strong knowledge of data model and working knowledge of SQL.
  • Creative thinker and experienced at understanding client's potential pain points.
  • Ability to work in a fast-paced, deadline-driven start-up environment.

Working Language

English (written and spoken) is the language used 99% of the time, as work colleagues and clientele are both geographically dispersed within and outside of Quebec;

Internal communications between colleagues occur in English or in French, depending on the parties involved. Strategic suppliers are located outside of Quebec;

A basic knowledge of French is required for any position located within Quebec. English is required for this position, as it could report to someone outside of Quebec, and requires frequent out of province communications.

Benefits

Nuvei offers a wide variety of benefits which include:

  • Medical, Dental, Vision, LTD, Paid Vacation Time, Paid Sick Time.
  • Up to 2.5 additional days of annual leave per quarter, if Nuvei achieves its quarterly targets.
  • Hybrid working environment.
  • Fresh fruit in the office, virtual yoga and meditation classes, as well as other opportunities to get involved in community outreach and employee engagement initiatives.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.

  • La version française ci-dessous***

Nous sommes Nuvei (TSX : NVEI et NVEI.U), le partenaire technologique mondial des marques prospères en matière de paiement. Nous fournissons l'intelligence et la technologie dont les entreprises ont besoin pour réussir localement et mondialement, par le biais d'une seule intégration - les propulsant plus loin, plus rapidement. En associant la technologie de paiement et le conseil, nous aidons les entreprises à éliminer les obstacles au paiement, à optimiser les coûts d'exploitation et à augmenter les taux d'acceptation. Notre plateforme propriétaire offre des connexions directes avec tous les principaux systèmes de cartes de paiement sur plus de 200 marchés dans le monde, prend en charge 455 méthodes de paiement locales et alternatives et près de 150 devises. Notre objectif est de faire de notre monde un marché local. Pour plus d'informations, visitez le site www.nuvei.com.

Aperçu du poste

Le chef d'équipe Solutions est responsable d'une équipe d'ingénieurs solutions qui agissent en tant que consultants techniques et produits auprès de partenaires potentiels ou de clients stratégiques. L'architecture de la solution du client ou d'un partenaire avec les services de paiement de Nuvei pour appliquer à la fois les exigences commerciales du client et les meilleures pratiques de Nuvei.

En tant que chef d'équipe d'ingénieurs solutions, vous serez responsable d'une équipe d'experts qui agissent en tant que gestionnaires techniques et liaison avec notre écosystème de partenaires technologiques, pour les produits et technologies de Nuvei aux Etats-Unis et au Canada.

Principales responsabilités:

  • Un expert et un leader ayant des connaissances en matière de paiements, de SaaS et de technologies d'acquisition, de cadres d'intégration et capable de définir, de concevoir et de mettre en œuvre des techniques sophistiquées pour fournir des services de produits techniques de premier ordre.
  • Capacité à gérer de multiples tâches, équipes, incidents et demandes dans des délais simultanés et à collaborer dans un environnement mondial et à distance, tout en travaillant dans des domaines polyvalents (technologie, produit et entreprise), tout en fournissant un service irréprochable aux clients avec des résultats prouvés.
  • Un facilitateur décisif qui fait bouger les choses Conversion de nouveaux prospects en clients et fourniture de solutions optimisées et de techniques de mise en œuvre conformes aux meilleures pratiques.
  • Vous êtes responsable de la mise en œuvre de projets d'avant-vente et d'implémentation de mentorat avec les clients des solutions basées sur Nuvei, qui connaissent une croissance rapide, tout en garantissant un taux de conversion élevé des prospects en clients réels.
  • Un pilote technologique créatif, qui définit les orchestrations de paiement les plus avancées avec une pensée hors du commun et une initiative absorbante pour identifier la configuration de la plate-forme pertinente pour des résultats exceptionnels.
  • Identifier et définir les lacunes des produits et jouer un rôle majeur dans la conception et le développement des produits SAAS (produits Front-End et Back-End), des fonctionnalités de paiement et des services technologiques de Nuvei.
  • Un personnage qui aime encadrer et diriger les autres pour qu'ils atteignent leurs objectifs et s'épanouissent. Leader enthousiaste qui comprend les gens et qui a l'expérience de la constitution d'une équipe gagnante pour remporter tous les trophées.
  • Hautement qualifié pour appliquer des méthodologies consultatives et résoudre les problèmes de mise en œuvre, tout en élaborant des solutions de premier ordre pour répondre aux demandes pressantes des entreprises.
  • Un leader qui gère de manière matricielle les solutions techniques de paiement conformément aux réglementations en vigueur, aux demandes du marché et aux besoins des clients pour des mises en œuvre complexes et des prospects et partenaires stratégiques.
  • Diriger et coordonner des dizaines de projets et de calendriers, de tâches et d'efforts de développement de produits avec les équipes d'ingénieurs internes et les équipes commerciales afin de définir des plans de mise sur le marché et des processus de solution.

Exigences du poste:

  • +6 ans de gestion de l'ingénierie (c'est-à-dire développement de logiciels, ingénierie de solution ou de mise en œuvre)
  • +4 ans d'expérience pratique en matière d'intégration et de solutions en tant qu'ingénieur d'intégration ou d'implémentation, ou au moins deux (3) ans d'expérience en tant qu'ingénieur commercial ou ingénieur de solutions.
  • +2 ans d'expérience dans un rôle de leadership dans le secteur des paiements.
  • +Deux ans de connaissance des technologies SAAS (SDK, API, iFrame, Hypertext Transfer Protocol) et des applications web (HTML, CSS, JavaScript, Single Sign-On, etc.).
  • Licence en systèmes d'information, en génie industriel ou dans un domaine connexe.
  • Un MBA est un avantage.
  • Expérience dans le suivi et la définition d'indicateurs clés de performance pour plusieurs équipes.
  • Passionné par la technologie et le service à la clientèle.
  • Solide connaissance du modèle de données et connaissance pratique de SQL.
  • Esprit créatif et expérience dans la compréhension des problèmes potentiels des clients.
  • Capacité à travailler dans un environnement de start-up où les délais sont courts et où le rythme est soutenu.

Benefits

Langue de travail

L'anglais (écrit et parlé) est la langue utilisée 99 % du temps, car les collègues de travail et la clientèle sont géographiquement dispersés à l'intérieur et à l'extérieur du Québec;

Les communications internes entre collègues se font en anglais ou en français, selon les parties concernées. Les fournisseurs stratégiques sont situés à l'extérieur du Québec;

Une connaissance de base du français est requise pour tout poste situé au Québec. L'anglais est requis pour ce poste, car il peut relever d'une personne située à l'extérieur du Québec et nécessite des communications fréquentes à l'extérieur de la province.

Avantages

Nuvei offre une grande variété d'avantages sociaux, notamment :

  • Soins médicaux, soins dentaires, soins de la vue, assurance invalidité de longue durée, congés payés, congés de maladie payés.
  • Jusqu'à 2,5 jours de congés annuels supplémentaires par trimestre, si Nuvei atteint ses objectifs trimestriels.
  • Environnement de travail hybride.
  • Des fruits frais au bureau, des cours de yoga et de méditation virtuels, ainsi que d'autres opportunités de s'impliquer dans des initiatives de sensibilisation de la communauté et d'engagement des employés.

Nuvei est un employeur qui respecte l'égalité des chances, qui célèbre la collaboration et l'innovation et qui s'engage à développer un lieu de travail diversifié et inclusif. L'équipe de Nuvei est composée d'une multitude de talents, de compétences et d'ambitions. Nous pensons que les employés sont plus heureux lorsqu'ils ont la possibilité d'être eux-mêmes, authentiques. Alors, venez comme vous êtes. Nous sommes impatients de vous rencontrer.

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