Managing Director Sr Client Partner

1 month ago

Canada timesjobs Full time
: Managing Director, Sr. Client Partner

Date: Jul 27, 2024
Location: Burnaby, BC, CA
Company: NTT DATA Services
Req ID: 285499

Launch is looking for a Senior Client Partner who will be responsible for helping us expand our presence in Canada.
Check us out: LAUNCH by NTT Data. We create digital experiences that move millions & are the catalyst you need to build better, bolder products. We exist to help you strategize, ship, and scale provocative digital experiences that connect with your customers and drive growth.
You will be joining a team of digital, strategy, product design, and engineering experts bringing digital product transformations to some of the worlds most interesting brands.
The Sr. Client Partner owns relationships with a set of clients with goals including: driving customer satisfaction, growing account revenue, and maximizing account profitability. The Sr. Client Partner will lead all aspects of customer engagement, account gross margin, account strategy, as well as revenue and service delivery. Additionally, the Sr. Client Partner will be actively initiating and supporting pre-sales/sales efforts in pursuit of new accounts in partnership with the General Manager and Sales; as well as supporting those new clients along with supporting existing clients by focusing on the following: Customer relationship management, expansion of services within the account(s) assigned and ensuring the delivery team(s) are delivering high-quality work. In this role, the Sr. Client Partner will report directly to the General Manager.
Successful Client Partners will collaborate well with client personnel and internal team members in technical delivery and business development roles. The Sr. Client Partner's contribution will be measured on business growth and the profitability of client engagements.
Job Responsibilities Include:

Actively collaborate with Sales to hunt for new accounts, targeting 1-10 new logos depending on level
Leverage Sales support, ensuring clear GTM messaging across accounts
Develop and maintain strong relationships with client executives, acting as a trusted advisor and strategic partner
Drive revenue growth by identifying upselling and cross-selling opportunities, working closely with clients to understand their evolving needs and aligning our offerings accordingly
Monitor project progress, proactively identifying and addressing any risks or issues that may impact delivery
Foster a culture of continuous improvement, driving operational efficiency and implementing best practices for project management and client engagement
Act as a liaison between clients and internal teams, effectively communicating client requirements, managing expectations, and ensuring alignment throughout the project lifecycle
Conduct regular business reviews with clients, analyzing performance metrics, identifying areas for improvement, and proposing solutions to enhance client satisfaction and retention
Stay up to date with industry trends, market dynamics, and emerging technologies to provide strategic guidance to clients and internal stakeholders
Ensure strong client relationships, CSAT, business value realization
Actively lead, coach & support matrixed delivery teams on accounts
Groom delivery and client partner talent to scale accounts as appropriate
Lead and deliver all programs successfully for customer engagements
Effectively position the company as the clients partner for defining and delivering innovative technology solutions at the speed of a startup
Manage team expectations and delivery-related escalations; Build key talent and leadership within the engagement teams
Manage the portfolio P&L ensuring the profitability and a healthy financial result

Basic Qualifications:

6 years of experience in consulting or IT services industries sales
3 years' experience selling into digital product design, user experience, research, and innovation areas

Preferred Skills:

Ability to engage and build relations with senior leadership at Fortune 500 organizations. Client Partner must be able to drive and lead business discussions with domain solutions support from practice managers
Prior experience as an Agile Coach, Product Officer, or Practitioner preferred
3-5 years of experience in a Project Management or delivery capacity
2 years of UX/UI Design experience
Strong track record of driving revenue growth and achieving targets in a similar role, with experience in identifying and closing upselling and cross-selling opportunities
Excellent leadership skills, with the ability to oversee and inspire multiple teams, fostering a collaborative and high-performance work environment
SVPG (Silicon Valley Product Group) certification is a huge plus
Strong knowledge of SaFE/Agile/Scrum
Exceptional communication and presentation skills, with the ability to engage and influence client executives, sales teams, and internal stakeholders
Solid understanding of software development processes, methodologies, and best practices
Strong business acumen, with the ability to understand clients' business needs and translate them into effective software solutions
Strong negotiation and problem-solving skills, with the ability to address client challenges and resolve conflicts effectively
Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism, and strong attention to detail
Location: British Columbia

#Launchjobs #LaunchSales
#LI-SGA #LaunchOpsSales

About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Job Segment: User Experience, Cloud, CRM, Consulting, Project Manager, Technology

  • Managing Director Sr Client Partner

    1 month ago

    Canada timesjobs Full time

    : Managing Director, Sr. Client PartnerDate:Jul 27, 2024Location:Burnaby, BC, CACompany:NTT DATA ServicesReq ID: 285499Launch is looking for a Senior Client Partner who will be responsible for helping us expand our presence in Canada.Check us out:LAUNCH by NTT Data. We create digital experiences that move millions & are the catalyst you need to build better,...

  • Sr. Client Partner – Canada

    4 weeks ago

    Canada, CA AURITAS Full time

    Auritas is a global ERP products and services company specializing in data management, process optimization, and product innovation. Founded in 2003, Auritas has been closely aligned with SAP and has established itself as a leading pioneer in the market for all things data & process.“At Auritas, we cultivate an environment that encourages and champions the...

  • Director/Sr. Director of Clinical Operations

    4 weeks ago

    Canada, CA PharmaIN Full time

    Job DescriptionDirector/Sr. Director, Clinical OperationsOncology ProgramPOSITION TITLE: Director/Sr. Director, Clinical OperationsREPORTS TO: VP, Clinical OperationsPOSITION TYPE: Full-time, exempt position PharmaIN Corporation is a privately held clinical-stage biopharmaceutical company dedicated to discovering and developing innovative, peptide-based...

  • Director/Sr. Director of Clinical Operations

    4 weeks ago

    Canada, CA PharmaIN Full time

    Job DescriptionDirector/Sr. Director, Clinical OperationsLiver ProgramPOSITION TITLE: Director/Sr. Director, Clinical OperationsREPORTS TO: VP, Clinical OperationsPOSITION TYPE: Full-time, exempt position PharmaIN Corporation is a privately held clinical-stage biopharmaceutical company dedicated to discovering and developing innovative, peptide-based...

  • Head of Partner Management

    2 weeks ago

    Canada Kaffee Partner Schweiz AG Full time

    Head of Partner ManagementOversee and provide strategic guidance to the Partner Management divisionDesign and execute programs to enhance support for students and institutional collaboratorsOffer leadership and assistance to internal departmentsRecruit, nurture, and maintain high-performing teamsEvaluate and negotiate partnership agreementsExhibit strong...

  • Senior Client Program Manager

    3 weeks ago

    Canada, CA Intello Technologies Inc. Full time

    DescriptionJoin our teamAt RAPIDS, a Business Unit within TELUS, we are dedicated to improving the mental well-being of Canadians. Are you naturally curious, with an analytical and critical thought process? Do you have a passion for building strong client relationships and a genuine interest in the mental health of Canadians? If so, we have an exciting...

  • Bilingual Associate Director, Client Management

    2 months ago

    Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** The Associate Director of Client Service leads the client engagement in all day-to-day service aspects, in collaboration with the Line Operations Leads and Client Partners Leads & Managers, for Clients at RBC Investor Services (IS). The role oversees and manages the defined RBC operating model and SLA /...

  • Sr. Director, Analyst

    4 weeks ago

    Canada, CA Gartner Full time

    Sr. Director, Analyst – Digital Commerce Supply Chain* This is an individual contributor role, based remotely in Canada.What you’ll do:Lead Gartner’s cross-industry coverage of the digital commerce supply chain including order management.Maintain awareness of leading digital commerce supply chain practices and technologies, seeking trends and...

  • Enterprise Client Partner

    4 weeks ago

    Canada, CA Toptal Full time

    As a Client Partner within our Financial & Professional Services Organizations (FPSO) team, you will grow a portfolio of accounts by building a network of client relationships, identify opportunities to engage our network, and position Toptal as a strategic talent partner. Through consulting services and fully managed, end-to-end solutions, we empower...

  • Hospital Director

    2 weeks ago

    Canada VetStrategy Full time

    Lakeshore Animal Health Partners is a leading veterinary specialty hospital located in Mississauga. Our hospital acts as a complete and coordinated team offering forward-thinking specialty care for your pet that closely mimics what is seen in human hospitals. Our specialists provide care to patients while being involved in teaching students and interns,...

  • Sr. Manager, Allocation New York

    4 weeks ago

    Canada, CA Club Monaco Corp Full time

    The Allocation Sr. Manager will oversee and develop the allocation team while supporting the Club Monaco Stores business inclusive of the US, Canada, UK & Outlet stores. This person is responsible for executing the strategic initiatives within their division; while analyzing, identifying and communicating sales opportunities and providing risk-mitigating...

  • Sr Java Developer

    2 weeks ago

    Canada Iris Software Inc. Full time

    Iris's client, one of the Top 5 Bank in Canada is looking to hire a Sr Java Developer (with Mongo DB) for a long term contract opportunity.Our Client is a Canadian multinational financial services company and the largest bank in Canada by market capitalization. The bank serves over 17 million clients and has more than 89,000 employees worldwide. Bank is...

  • Chief Executive Officer

    2 weeks ago

    Canada Director File Full time

    Position Overview: The Chief Executive Officer (CEO) is accountable for the comprehensive management of the organization, which encompasses fundraising initiatives, financial stewardship, personnel leadership, program development, and fostering community partnerships. The Director File collaborates with local healthcare entities, social service...

  • Sr Manager, Technology Delivery

    2 weeks ago

    Canada, CA Techtronic Industries Canada Inc. Full time

    Sr Manager, Technology DeliveryAt TTi, people come for the opportunity and stay for the culture!Job Description SummaryPOSITION TITLE: Sr. Manager, Technology DeliveryREPORTS TO: Director, Information TechnologyLOCATION: Toronto Head Office (in-office)BAND LEVEL: L6Job Description:TTI is a world-class leader in design, manufacturing, and marketing of power...

  • Sr Manager, Technology Delivery

    4 weeks ago

    Canada, CA Techtronic Industries Canada Inc. Full time

    Sr Manager, Technology Delivery page is loaded Sr Manager, Technology Delivery Apply locations Toronto Headquarters time type Full time posted on Posted 3 Days Ago job requisition id R55828 At TTi, people come for the opportunity and stay for the culture! Job Description SummaryPOSITION TITLE: Sr. Manager, Technology DeliveryREPORTS TO: Director,...

  • Associate Director, Evidence Delivery

    4 weeks ago

    Canada, CA TFS HealthScience Full time

    This website uses cookies to ensure you get the best experience on our website. TFS HealthScience and selected partners use cookies and similar technologies to ensure you get the best experience on this website. If you consent to it, we will use cookies for analytics purposes. See our to read more about the cookies we set. You can withdraw and manage your...

  • Responsable Business Development H/F

    3 weeks ago

    Canada, CA Managing Full time

    Managing, Cabinet de conseil en recrutement, évaluation et accompagnement RH recrute pour son client DELOITTE un(e) Responsable Business et Development H/F.DELOITTE est l'une des principales sociétés de services professionnels au monde, offrant une gamme complète de services dans les domaines du conseil, de l'audit, de la fiscalité et de la...

  • Directeur du Développement Commercial H/F

    2 weeks ago

    Canada Managing Full time

    Contexte :Managing, un cabinet de conseil en recrutement, évaluation et accompagnement RH, recherche pour son client DELOITTE un(e) Directeur du Développement Commercial H/F.DELOITTE est l'une des principales entreprises de services professionnels à l'échelle mondiale, offrant une vaste gamme de services dans les domaines du conseil, de l'audit, de la...

  • Sr. Marketing Manager

    2 weeks ago

    Canada LUG Sports Group Full time

    JOIN OUR TEAM: SR. MARKETING MANAGERKeep the Dream Alive. It’s a simple statement that means so much to thousands of LUG Athletes playing in our recreational sports leagues across North America. LUG started as a way for young adults to keep playing the sport they loved in recreational and competitive settings long after minor sports programming ended. From...

  • Director, Evidence Delivery

    4 weeks ago

    Canada, CA TFS HealthScience Full time

    Join Our Team as an Evidence Delivery DirectorTFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions.About this...