Current jobs related to Bilingual Customer Experience Specialist - Quebec - Silk & Snow

  • Bilingual Customer Experience Specialist

    4 months ago

    Quebec City, Canada Air Canada Full time

    **Description** **Location**: Quebec, QC, Canada (Onsite) **Salary**: $17.00/hour **Job type**: Full-time **The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and...

  • Bilingual Guest Experience Centre Consultant

    4 months ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East...

  • Bilingual Customer Experience Specialist

    4 months ago

    Quebec City, Canada Air Canada Full time

    **Description** **Location**: Québec, QC, Canada (On-site) **Starting Salary**:$17.00/hour **Branch**:Airports North America **Category**: Unionized (UNIFOR) **Job type**: Full-Time **The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play...

  • Technical Trainer

    2 weeks ago

    Quebec, Canada Bilingual Source Full time

    We are seeking a highly motivated and experienced bilingual Specialist, Technical Training to join our team. The Specialist will support the Manager, Technical Training in the development and facilitation of e-Learning and instructor-led courses to increase the knowledge and skill of dealership Technicians. The incumbent will also support the adaptation or...

  • Technical Trainer

    2 weeks ago

    Quebec, Canada Bilingual Source Full time

    We are seeking a highly motivated and experienced bilingual Specialist, Technical Training to join our team. The Specialist will support the Manager, Technical Training in the development and facilitation of e-Learning and instructor-led courses to increase the knowledge and skill of dealership Technicians. The incumbent will also support the adaptation or...

  • Technical Trainer

    2 weeks ago

    Quebec, Canada Bilingual Source Full time

    We are seeking a highly motivated and experienced bilingual Specialist, Technical Training to join our team. The Specialist will support the Manager, Technical Training in the development and facilitation of e-Learning and instructor-led courses to increase the knowledge and skill of dealership Technicians. The incumbent will also support the adaptation or...

  • Sales and Member Experience Specialist, Bilingual

    4 months ago

    Quebec City, Canada Trupanion Full time

    **Company Description** Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. **Job Description** Position...

  • Sea Logistics Customer Care Specialist

    1 month ago

    Quebec, Canada Kuehne + Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Quebec site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team. Your Role As our Sea Logistics Customer Care Specialist you will be customer focused, showcasing your ability to build and...

  • Customer Support Technical Specialist

    1 month ago

    Quebec City, Canada Geotab Full time

    Basis**: Permanent - Full-time** Area of Interest**: Support Operations** Location**: Remote - Quebec** **Who we are - Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety...

  • Customer Experience

    4 months ago

    Quebec, Canada Linen Chest Full time

    Company DescriptionCustomer Experience & Support SpecialistWe are seeking a dynamic and customer-focused professional to join our Shop at Home (custom window covering) department. This hybrid role involves supporting clients through the pre-sales process by prequalifying leads and answering inquiries, as well as providing after-sales support to ensure...

  • Customer Experience

    4 months ago

    Quebec City, Canada Linen Chest Full time

    **Company Description** Customer Experience & Support Specialist** Pre-Sales Support: - Prequalify leads by understanding customer needs and determining appropriate solutions. - Schedule and coordinate in-home consultations for potential customers. - Maintain accurate records of customer interactions and leads in the CRM system. After-Sales Support: -...

  • Bilingual Sales Specialist- Cisco

    4 months ago

    Quebec City, Canada D&H Distributing Full time

    **Cisco Sales Specialist** **SUMMARY** With a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating and enabling the sale of new and different technical products, programs, and/or services. Maintaining sound knowledge of...

  • Customer Service Support Specialist

    1 month ago

    Montreal, Quebec, Québec, Canada Infotek Consulting Services Inc. Full time

    Infotek Consulting is searching for a bilingual Customer Service Support Specialist - this is a hybrid role based in Montreal:Responsibilities: • Responsible for responding to customer requests in a prompt, accurate, and professional manner • Develop and maintain good client relationships while ensuring confidentiality • Work with both internal and...

  • Bilingual Accounts Receivable Specialist

    4 months ago

    Quebec City, Canada Rentokil Terminix Full time

    Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** **What does our Bilingual Accounts Receivable Specialist do?** Accounts Receivable Specialists will perform the daily data entry of...

  • Communication Support Specialist

    3 days ago

    Quebec City, Canada Nordia Full time

    Overview: Every day, thousands of Nordia representatives provide solutions and build trust with our professional partners' customers across Canada. Do you have customer service experience and would like to play a meaningful role in helping those most in need? We have the right position for you on our Quebec City team. As a **Communication Support...

  • Specialist - US Customs Compliance

    4 months ago

    Montreal, Quebec, G4F, CA Fed Supply Full time

    Hello Hello ! I'm Anissa, Recruitment Advisor for the employment agency Fed Supply, specialist by excellence in the areas of supply chain, logistics, transportation, and customer service - offering temporary and permanent jobs in the Grande Montreal region. Our team, experts in Supply Chain and Logistics, speaks your language and evolves in your...

  • Customer Service Technician

    3 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speak your language and work in your...

  • Bilingual Mortgage Information Specialist

    4 months ago

    Quebec Province, Canada Sagen Full time

    Job Summary The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high-volume contact centre answering general mortgage insurance questions and responding to specific information requests on Sagen products. **Responsibilities**: - Provide the highest level of customer service in a fast-paced, high-volume contact...

  • Vice-President, Customer Experience

    4 weeks ago

    Quebec, Canada Leger Full time

    SUMMARYThe Vice-President, Customer Experience is responsible for driving the growth and expansion of our CX business. This role requires a strategic and results-driven professional with extensive experience in client acquisition, client management, team management, and sales strategy within the CX domain. This person will work closely with internal teams to...

  • Communication Support Specialist

    3 days ago

    Quebec City, Canada Nordia, Inc. Full time

    Overview: Every day, thousands of Nordia representatives provide solutions and build trust with our professional partners' customers across Canada. Do you have customer service experience and would like to play a meaningful role in helping those most in need? We have the right position for you on our Quebec City team. As a Communication Support Specialist -...

Bilingual Customer Experience Specialist

3 months ago

Quebec, Canada Silk & Snow Full time

Silk & Snow is a Toronto-based retailer of responsibly made sleep essentials. You will have the

opportunity to join a fast-growing company and work on a team with full in-house marketing,

product design, and supply chain capabilities.


We are seeking an individual who is extremely driven and customer-focused to help us deliver a best-in-class retail experience. In this role, you will communicate through multiple channels including email, phone, and live chat, and serve as the point person for our customers.


The title of Bilingual Customer Experience Specialist is perfect for you if you enjoy working with customers and possess exceptional customer service and organization skills. You are highly adaptable, dynamic, and eager to take on different challenges


Why our Customer Experience team members enjoy working at Silk & Snow:


  • We prioritize diversity and inclusivity in our company culture
  • Growth opportunities with a big emphasis on hiring from within
  • You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
  • You can access our LinkedIn learning platform with lots of free courses taught by experts in various languages
  • We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off.
  • Employee discount on all products with free mattress and bedding items after 3 months
  • Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
  • We foster a healthy work-life balance with our company's supportive environment
  • This is not just a job but a CAREER with potential opportunities for growth and advancement


Job Description


As a Customer Experience Specialist, you will:


  • Assist customers by answering questions (in French and English) and providing information about Silk & Snow products.
  • Provide exceptional customer service virtually through phone, email, and live chat. Always strive to ensure that the most customers possible are helped by balancing the most efficient handling time with friendly and approachable customer service
  • Help respond to post-sale customer inquiries, follow up on customer questions related to orders or deliveries, and successfully solve problems through proactive follow-up on issues and effective de-escalation strategies
  • Maintain an open line of communication with the Customer Experience team ensuring that all key issues are addressed in a timely fashion
  • Liaise and follow up with our courier and warehouse partners daily to track orders and ensure the delivery of orders is as smooth as possible for our customers
  • Communicate and manage relationships with various suppliers and vendors


About You:


  • You are coachable, flexible, and self-motivated
  • You are a good multitasker and thrive in a fast-paced environment with a high volume of calls and emails
  • Must be available on a full-time basis from Sundays-Thursdays or an as-needed basis, with an understanding of certain shifts until 9:00 pm EST
  • You are willing to be adaptive and reorient priorities as new information is presented or developments occur
  • You are highly focused on providing exceptional service to our customers
  • You are detail-oriented, meticulous, and analytical
  • You possess a positive attitude, enjoy solving problems, and are eager to take on new and challenging tasks
  • You are a team player who thrives in a collaborative environment but you also possess critical thinking to allow you to make decisions on your own when required to do so
  • You are skilled at working with all types of customer personalities, understanding customer needs


Qualifications and experience we like to see:


  • Highly effective communication skills both written and spoken (ability to communicate in French is mandatory)
  • Experience in customer service roles or retail sales
  • Proficiency in browser-based and mobile-based applications
  • Must be able to work remotely with a steady internet connection
  • Must be available to work weekends


You don’t meet every single qualification and requirement? At Silk & Snow, we're all about creating a diverse and welcoming workplace. So, if you're enthusiastic about this job but don't meet every requirement exactly, go ahead and apply anyway. You might be a great fit for this role or others we have


Job Type: Full-time, Permanent


Schedule:

  • 8-hour shift
  • Day shift
  • Weekends as needed


Education:

  • Bachelor's Degree (preferred)


Experience:

  • Customer service or sales: 2 years (preferred)


Work remotely:

  • Yes