Customer Service Support Specialist

3 weeks ago


Montreal Quebec, Québec, Canada Infotek Consulting Services Inc. Full time

Infotek Consulting is searching for a bilingual Customer Service Support Specialist - this is a hybrid role based in Montreal:


Responsibilities:

• Responsible for responding to customer requests in a prompt, accurate, and professional manner

• Develop and maintain good client relationships while ensuring confidentiality

• Work with both internal and external teams to ensure the customer’s needs are met

• Process customer requests through utilization of the CRM tool

• Manage and update the inventory system

• Complete service orders

• Process invoices and complete billing/


Critical Qualifications/Competencies:

• As required to meet customer’s needs, successful candidate must pass OPP background checks as well as the one from the Sûreté du Québec.

• Have a minimum of 3 years’ experience in customer service

• Bilingualism in French/English is mandatory

• Detail oriented

• Able to prioritize and multi-task at a high level

• Able to solve problems analytically

• Ability to adapt to change, in a competitive environment where priorities change frequently

• Self-motivated, self-governing, and accountable

• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

• Basic accounting knowledge is an asset



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