Field Service Operations Manager

1 day ago


Mississauga, Ontario, Canada QY Search & Advisory Full time
Lead a High-Performing Team

We are seeking an experienced Field Service Operations Manager to oversee our after-sales service operations in North America. The ideal candidate will have a strong background in managing field service teams and improving operational efficiency.

As the primary point of contact for our customers, you will be responsible for ensuring exceptional service standards are maintained. This includes managing customer escalations, providing technical support, and driving business growth through efficient process improvements.

Key responsibilities include:

  • Managing all aspects of our after-sales operations, including scheduling field technicians and overseeing service inquiries
  • Hiring, coaching, and training field service technicians to maintain high levels of technical expertise and customer satisfaction
  • Handling and resolving customer escalations, ensuring solutions align with company interests and meet customer expectations
A Competitive Package Awaits

We offer a competitive base salary of $110,000 + bonus potential up to 35% of base salary, based on individual, team, and financial objectives. Our comprehensive benefits package includes dental and paramedical coverage (effective after three months) and 3 weeks of paid vacation. Standard hours are Monday to Friday, 7 AM–4 PM or 8 AM–5 PM.

The successful candidate will have a valid driver's license and flexibility for overnight travel in Canada and the United States (~once per month). Must be available evenings and weekends to support on-site technicians as needed. Ability to read mechanical drawings (CAD) is required, and the ability to read electrical drawings is considered an asset.



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