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Technical / Customer Care

2 months ago

Langley, Canada Aqua Spa & Pool Supply Full time

Aqua Spa & Pool Supply has been serving the Canadian pool and spa industry for more than 25 years. As a wholesale distributor, we support retailers and service technicians from coast to coast out of our main branch in Langley, British Columbia, and satellite branch in Calgary, Alberta.

With huge in-stock inventory, we pride ourselves on being a one-stop shop for all your pool, hot tub, and backyard leisure needs. We are committed to providing you with quality and innovative products and exceptional service that includes in-house technical support and a same-day shipping guarantee.


Essential Qualifications:

  • 5+ years experience in a Technical Service type role
  • Ability to work independently and in a team environment to achieve results
  • High level of self-motivation
  • Experience in working with a warehouse management system (ERP)
  • Strong organizational skills
  • Personable with good interpersonal and communication skills
  • Proficient in MS Office (Excel, Word, Outlook etc.)
  • Ability to multi-task in a fast-paced result orientated environment
  • Proven analytical and problem-solving skills
  • Ability to meet strict timelines
  • Strong communication skills both verbal and written
  • Some lifting will be required (up to 50lbs) when picking orders for walk in customers


Responsibilities:

  • Assist walk-in customers with questions about products, applications and pricing.
  • Process sales, including entering orders, pulling product out of inventory, and scheduling delivery or helping customers load orders.
  • Help maintain facility, including stocking levels, cleanliness and organization of the branch and yard.
  • Establish and maintain exceptional customer relationships
  • Answer telephone calls and communicate with customers via email and in person
  • Enter orders received via email, fax or telephone into our ERP system accurately and efficiently
  • Manage back orders and ensure timely shipping upon arrival
  • General administrative duties as required
  • Work to obtain a general knowledge of the products that we sell in the pool, hot tub and leisure industry
  • Contribute to a healthy working atmosphere where teamwork, communication, and a strong focus on Aqua Spa & Pool Supply culture and values are expected
  • Perform other duties as required

We offer a competitive wage and benefits package for the right candidate. If you think you are the right fit for this position, please respond to this posting with your resume and cover letter. We would like to thank all applicants for their interest; however only candidates selected for an interview will be contacted.


Job Type: Full-time, Permanent


Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • RRSP match
  • Vision care


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends


Experience:

  • hot tub technical service: 3 years industry experience (required)


Work Location: On-site