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Manager, Customer Care

5 months ago

Langley, Canada Regal Rexnord Full time

Thomson Power Systems, as part of the Regal Rexnord, is looking for a Customer Service Manager for our Automatic Transfer Switch (ATS) segment tooversee and manage customer service operations and ensure excellent customer service is delivered to all customers. The Customer Service Manager will be responsible for supervising customer service staff and monitoring customer service performance.

This is a full-time permanent position, located at the Thomson Power Systems site in Langley. The candidate needs to be authorized to work in Canada, reside in the Lower Mainland area, and willing to be in the Thomson Power Systems location (Langley, BC) on-site minimum three times per week.

KEY RESPONSIBILITIES

Respond to requests for technical assistance via phone or electronically (tickets)

Supervise and coordinate activities of customer service representatives

Monitor customer service performance and identify areas of improvement

Analyze customer feedback and develop strategies for improvement

Develop customer service policies and procedures

Train and mentor customer service personnel

Respond to customer inquiries and complaints

Resolve customer service issues in a timely manner

Monitor customer service activities and report on trends

Ensure customer service representatives are following standard operating procedures

ARE YOU THE ONE?

Our future Customer Service Managerwill have a track record of excellent technical and customer service skills, the ability to think analytically and solve problems quickly, as well as the following:

Bachelor's degree in business administration or related field preferred

At least 5 years of experience in customer service management

Technical aptitude preferred

Excellent communication, customer service, and problem-solving skills

Strong organizational and time management skills

Ability to work in a fast-paced environment and multi-task

Ability to motivate and lead customer service teams

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power,transmitand control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering,comprisedof controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.