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Inside Sales B2B(TG Expert)
4 months ago
Your Role We are seeking an energetic and results-oriented Technogym Expert to join our fastest growing and most strategically focused segment of the business - Home Consumer. The role boasts variety with a key focus on new business development and account management. In this role, you will cover a vast region and be completely field based. You will manage a large portfolio of products, services and solutions and will play a crucial role in developing and maintaining long-term customer relationships. Your Impact • Contribute to Sales Performance by achieving sales targets • Maintain good product knowledge and ensure an outstanding customer experience • Localize and sell the Total Wellness solution through partnerships and customizing solution packages to specific market needs • Working with the Marketing Department, define the local segment market strategy in terms of commercial campaigns, initiatives and events • Develop new customers and maintain relationships with the existing ones to generate new business opportunities • Develop new opportunities with architects, interior designers, personal trainers and any third party able to generate business opportunities • Develop a network with showroom partners and high-end furniture brands • Handle customer complaints, seeking assistance and ensuring issues are resolved to the satisfaction of the customer and the company • Provide 100% support of CRM tool (salesforce.com) and follow Technogym Sales Methodology • Liaise with Logistics and After-Sales Service for any needs oriented to supreme service • Go above and beyond the company requirements, adhering to the dress code and appearance guidelines • Keep up-to-date on brand activities, locations, events and marketing activities • Work with the Retail and Inside Sales Teams in order to facilitate and speed up the customer journey • Consult with the in-house design team to create home gym layouts • Guarantee continuous, proactive feedback from the market About You Ideally, you are passionate about working out, enthusiastic and pro-active, while also down-to-earth and ethical. You should be an independent, confident salesperson with strong organizational skills and previous field sales experience. You have a passion for health, fitness, design, luxury goods, fashion, Made in Italy, art, sports and the wellness lifestyle. You are an achievement-driven professional, a strong team player with exceptional relationship skills. What you should bring: • 3-5 years’ experience as Sales Account Manager in a luxury retail environment, preferably in the design industry or working with luxury products • BA/BS Degree in Business Administration, Sales or a relevant field • Demonstrable ability to communicate and present to, as well as influence key stakeholders at all levels of an organization, including executive and C-level • Selling aptitude with emphasis on business development • Ability to leverage networks by cultivating key relationships as well as knowledge of local marketing and media • Ability to acquire some expertise in Store operations applications (Sales Force and SAP) • Entrepreneurial approach • Ability to create and cultivate a network Role’s KPIs Quality Economics Timing • GSN Code • Customer Satisfaction • CRM Quality • Individual Targets • Unit Sold • DSO • Reserved Conditions • Delivery planning • Respect of quarterly targets
