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Service Coordinator/Dispatcher

4 weeks ago

Burnaby, Canada Hays Full time

An exciting opportunity for a Service Coordinator/Dispatcher to join an established organization.


Job Title: Mechanical Service Coordinator/Dispatcher


Your New Company:

Our client has been a trusted leader in the refrigeration and HVAC industry for decades, excelling in engineering, installation, sales, service, and maintenance. Specializing in commercial heating, ventilation, air conditioning systems, plumbing, and building controls, they offer comprehensive solutions tailored to your needs. Their team of highly qualified and dedicated technicians is available 24/7, ensuring they can design, engineer, install, sell, service, and maintain HVAC, refrigeration, and building control equipment with utmost precision. They also provide preventive maintenance contracts and ongoing customer support for all their systems. If you are looking for a dynamic, supportive and growth-oriented environment this is the place for you


Your new Role

As a Dispatcher / Service Coordinator, you'll be at the heart of our operations, ensuring everything runs smoothly and efficiently. You'll be the go-to person for answering phone calls and managing email requests, creating and scheduling service requests and planned maintenance, and dispatching technicians with precision. Your role will involve verifying work order completion and collaborating with technicians, addressing aging calls promptly, and keeping a close eye on websites to ensure no calls are left in the Pending/Acceptance Queue. You'll also follow up on all scheduled activities, updating technician routes as needed, and maintaining clear and consistent communication with customers through their website and email. This dynamic role is perfect for someone who thrives in a fast-paced environment and enjoys being the linchpin that keeps everything on track


What you’ll need to Succeed

To excel in this role, you will need to be highly organized, with the ability to manage multiple tasks, set priorities, and meet deadlines. Strong problem-solving skills and excellent attention to detail are essential. Proficiency in office software and tools is required, along with being self-motivated and a team player. You must be able to handle high-pressure situations and prioritize tasks effectively. Effective communication skills are crucial for working with customers and colleagues at all levels of the business. You should be capable of collaborating with cross-functional teams to meet deadlines and goals. Flexibility and a willingness to take on additional responsibilities are important, as is a desire to learn and grow with the company. A high school diploma or general education degree is required, and knowledge or experience in the HVAC/R industry is essential.

What you’ll get in Return

In this role, you will earn a competitive package of $50K-$70K (depending on experience), along with benefits and vacation. You will be joining a dynamic and growing team. If you are looking for a challenging role and are excited to be part of a thriving team, this opportunity is perfect for you.


What you need to do Now

If the opportunity Service Coordinator/Dispatcher, sounds like it could be the right next step within your career, apply now – Katty Kedrov. Or reach me directly, your Hays consultant is looking forward to connecting with those who meet the above qualifications to discuss the next steps