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Cisco Voice Level 3 engineer

3 months ago

Montreal, Canada Infotree Global Solutions Full time

Job Title: Cisco Voice Level 3 engineer

Duration: 12 Months

Location: MTL-2001 2001 Robert-Bourassa Suite 900 Montreal Canada H3A 2A6 Quebec


Job Description:

Duties in scope

  • Level 3 BAU support of Callmanager, Unity Voicemail and Unified CallCenter Express
  • Active participation in the upgrade of the above-mentioned systems to version 14.1, incl. planning, upgrading and testing before August 2024
  • Active participating in the planning for upgrading to version 15 for the above systems
  • Level 3 troubleshooting of those systems
  • Working with the vendor Cisco in case of issues
  • Documenting and/or updating documentation of the above
  • Cisco video server configuration/maintenance (VCS and Expressway)


Not mandatory skills, but preferred would be experience with in configuration and operation/maintenance of

  • Oracle Session Border Controller (SBC) and
  • Oracle Enterprise Communication Broker (ECB)
  • Oracle Enterprise Operations Monitor
  • Integration of PSTN telephone with TEAMS
  • Vitec (formerly Exterity) IPTV solution

Key Competencies

  • Strong team player
  • Strong communication and documentation skills
  • At least 5 years experience as a level 3 engineer in the above mentioned products
  • Can work independently


Skills, Knowledge and Experience

  • Indepth knowledge of Cisco Voice infrastructure, incl. Voice Gateways
  • Indepth knowledge of Cisco Callmanager, esp. version 12 and above
  • Good working knowledge of Unity and UCCx
  • Working knowledge of Oracle SBC and ECB preferable
  • Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints