.NET Production Support Engineer

3 weeks ago

Toronto, Canada Capgemini Full time

Position: .NET Production Support Engineer

Location: Toronto, ON

Employment Type: Full-Time


Overview:

We are seeking a highly skilled Application Production Support Engineer with experience in .NET and SQL Server to join our team. This role involves monitoring, troubleshooting, and maintaining mission-critical applications, ensuring high availability and performance. The ideal candidate will have strong technical expertise, an aptitude for problem-solving, and a commitment to ensuring seamless application functionality in a dynamic environment.


Responsibilities:

  1. Production Support & Troubleshooting:
  • Provide Level 2/3 support for .NET and SQL Server-based applications, ensuring timely resolution of issues to minimize system downtime.
  • Investigate and troubleshoot incidents, identifying root causes and implementing solutions to prevent recurrence.
  • Collaborate with cross-functional teams to address critical production issues promptly and ensure stability across applications.
  1. Monitoring & Maintenance:
  • Monitor application performance and system health using available tools, creating alerts to proactively detect and address issues.
  • Conduct regular application and database health checks, ensuring data integrity and optimal system performance.
  • Perform scheduled maintenance activities, applying patches, upgrades, and bug fixes to production systems as necessary.
  1. Incident & Problem Management:
  • Record, track, and document incident resolutions in accordance with Service Level Agreements (SLAs).
  • Analyze incident trends and recommend proactive measures to prevent recurring issues.
  • Create and maintain documentation for known issues, solutions, and standard operating procedures (SOPs).
  1. Database Management:
  • Optimize SQL queries and stored procedures to enhance database performance and application efficiency.
  • Perform routine database backups, recovery, and maintenance activities, ensuring data security and integrity.
  • Assist in database performance tuning, indexing, and troubleshooting for SQL Server instances.
  1. Collaboration & Communication:
  • Work closely with development teams to transition code changes to production, including deployment and verification.
  • Communicate effectively with stakeholders, providing updates on issue status, root cause analyses, and resolution timelines.
  • Collaborate with IT and infrastructure teams to address network, server, and environment-related issues impacting applications.
  1. Continuous Improvement:
  • Participate in post-incident reviews to identify gaps in processes and propose improvements for enhanced support operations.
  • Develop automation scripts or tools to improve efficiency in monitoring, deployment, and incident management.
  • Stay up-to-date with emerging .NET and SQL Server technologies and best practices, applying knowledge to support tasks.


Qualifications:

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Experience:
  • 3+ years of experience in application production support, with a focus on .NET applications and SQL Server.
  • Strong hands-on experience with .NET frameworks (C#, ASP.NET, MVC) and SQL Server (queries, stored procedures, functions, and triggers).
  • Technical Skills:
  • Proficiency in .NET technologies, with the ability to troubleshoot and debug .NET applications.
  • Strong SQL Server skills, including writing complex SQL queries, performance tuning, and database maintenance.
  • Familiarity with Windows Server, IIS, and experience with monitoring tools (e.g., Splunk, Nagios, or Dynatrace).
  • Basic understanding of networking concepts and their impact on application performance.


Soft Skills:

  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure, prioritize issues, and manage multiple tasks effectively.


Preferred Qualifications:

  • Experience with DevOps practices, including CI/CD pipelines and version control (e.g., Git, Azure DevOps).
  • Knowledge of cloud platforms (e.g., AWS, Azure) and their impact on application support.
  • Experience with ITIL practices and incident management systems (e.g., ServiceNow, JIRA).

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