Full Stack Application Support Engineer

3 weeks ago


Toronto, Ontario, Canada Capgemini Full time

Overview

We are seeking a highly skilled Application Production Support Engineer with experience in .NET and SQL Server to join our team. This role involves monitoring, troubleshooting, and maintaining mission-critical applications, ensuring high availability and performance.

Responsibilities:

  • Provide Level 2/3 support for .NET and SQL Server-based applications, ensuring timely resolution of issues to minimize system downtime.
  • Investigate and troubleshoot incidents, identifying root causes and implementing solutions to prevent recurrence.
  • Collaborate with cross-functional teams to address critical production issues promptly and ensure stability across applications.

Monitoring & Maintenance:

  • Monitor application performance and system health using available tools, creating alerts to proactively detect and address issues.
  • Conduct regular application and database health checks, ensuring data integrity and optimal system performance.
  • Perform scheduled maintenance activities, applying patches, upgrades, and bug fixes to production systems as necessary.

Database Management:

  • Optimize SQL queries and stored procedures to enhance database performance and application efficiency.
  • Perform routine database backups, recovery, and maintenance activities, ensuring data security and integrity.
  • Assist in database performance tuning, indexing, and troubleshooting for SQL Server instances.

Collaboration & Communication:

  • Work closely with development teams to transition code changes to production, including deployment and verification.
  • Communicate effectively with stakeholders, providing updates on issue status, root cause analyses, and resolution timelines.
  • Collaborate with IT and infrastructure teams to address network, server, and environment-related issues impacting applications.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 3 years of experience in application production support, with a focus on .NET applications and SQL Server.
  • Strong hands-on experience with .NET frameworks (C#, ASP.NET, MVC) and SQL Server (queries, stored procedures, functions, and triggers).

Estimated Salary Range: $80,000 - $120,000 per year based on location and experience. Preferred Qualifications:

  • Experience with DevOps practices, including CI/CD pipelines and version control (e.g., Git, Azure DevOps).
  • Knowledge of cloud platforms (e.g., AWS, Azure) and their impact on application support.


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