Highly Skilled .NET Support Professional Wanted

1 week ago

Toronto, Ontario, Canada Capgemini Full time

At Capgemini, we're seeking a highly skilled .NET Support Engineer to join our team in Toronto, ON. With a competitive salary of $120,000 - $180,000 per year, this role offers an excellent opportunity for professionals looking to advance their careers in the field of application support.

About the Job

We're looking for an experienced professional with a strong background in .NET technologies, including C#, ASP.NET, and MVC. As a .NET Support Engineer, you will be responsible for monitoring, troubleshooting, and maintaining mission-critical applications, ensuring high availability and performance.

Key Responsibilities
  • Production Support & Troubleshooting:
    • Provide Level 2/3 support for .NET and SQL Server-based applications, ensuring timely resolution of issues to minimize system downtime.
    • Investigate and troubleshoot incidents, identifying root causes and implementing solutions to prevent recurrence.
    • Collaborate with cross-functional teams to address critical production issues promptly and ensure stability across applications.
  • Monitoring & Maintenance:
    • Monitor application performance and system health using available tools, creating alerts to proactively detect and address issues.
    • Conduct regular application and database health checks, ensuring data integrity and optimal system performance.
    • Perform scheduled maintenance activities, applying patches, upgrades, and bug fixes to production systems as necessary.
  • Incident & Problem Management:
    • Record, track, and document incident resolutions in accordance with Service Level Agreements (SLAs).
    • Analyze incident trends and recommend proactive measures to prevent recurring issues.
    • Create and maintain documentation for known issues, solutions, and standard operating procedures (SOPs).
  • Database Management:
    • Optimize SQL queries and stored procedures to enhance database performance and application efficiency.
    • Perform routine database backups, recovery, and maintenance activities, ensuring data security and integrity.
    • Assist in database performance tuning, indexing, and troubleshooting for SQL Server instances.
  • Collaboration & Communication:
    • Work closely with development teams to transition code changes to production, including deployment and verification.
    • Communicate effectively with stakeholders, providing updates on issue status, root cause analyses, and resolution timelines.
    • Collaborate with IT and infrastructure teams to address network, server, and environment-related issues impacting applications.
  • Continuous Improvement:
    • Participate in post-incident reviews to identify gaps in processes and propose improvements for enhanced support operations.
    • Develop automation scripts or tools to improve efficiency in monitoring, deployment, and incident management.
    • Stay up-to-date with emerging .NET and SQL Server technologies and best practices, applying knowledge to support tasks.
    Requirements
    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • 3+ years of experience in application production support, with a focus on .NET applications and SQL Server.
    • Strong hands-on experience with .NET frameworks (C#, ASP.NET, MVC) and SQL Server (queries, stored procedures, functions, and triggers).
    • Proficiency in .NET technologies, with the ability to troubleshoot and debug .NET applications.
    • Strong SQL Server skills, including writing complex SQL queries, performance tuning, and database maintenance.
    • Familiarity with Windows Server, IIS, and experience with monitoring tools (e.g., Splunk, Nagios, or Dynatrace).
    • Basic understanding of networking concepts and their impact on application performance.

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