Jr. Software Support Engineer

3 weeks ago

Toronto, Canada Enhesa Full time

Who are we:


Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future – positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first), but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.


Our mission is to:

  • Identify EHS requirements for the industry.
  • Provide EHS compliance tools to companies; and
  • Advise companies in developing and implementing corporate EHS strategies.


Enhesa’s core clients include Fortune 500 multinational companies. For more information, visit www.enhesa.com.


Who are you?


  • Currently, Enhesa seeks a Jr. Software Support Engineer based out of our Toronto Office.
  • The Jr. Software Support Engineer is responsible for providing Level 2 customer support for our SaaS offerings. You will engage with our customers, our customer experience teams, software engineers and product management teams.
  • You are ideally looking for an experience that will involve you in daily operations, special initiatives, and give you the ability to interact with clients and stakeholders regularly. You will gain exposure to the inner-workings of a multinational company while supporting Enhesa’s core software offerings, resolving support issues, and helping to create a positive experience for all Enhesa’s customers.
  • This role requires excellent analytical skills, a strong technical background and comfort dealing with customers and stakeholders.


What would be your responsibilities?


  • The Jr. Software Support Engineer provides second-level technical support to end users in identifying and resolving production issues.
  • Triage customer issues including reproducing the issue, analyzing application logs and helping determine probable cause.
  • Coordinate efforts among internal teams ensuring issue resolution, and provide ongoing communication across teams
  • Understand and help document data flows and various code functions
  • Serve as an escalation point for complex support issues
  • Responsible for application testing due to both data and/or application changes (i.e. post release production testing, project testing, infrastructure changes).
  • Identify recurring issues and escalate appropriately for permanent resolution


What to bring to the table?


  • Bachelor’s degree or higher (ideally with a focus on computer science or related field of study)
  • 1-3 years of experience supporting SaaS applications.
  • Knowledge of Internet/cloud-based solutions/API’s and SOAP such as: XML / XSD / XSLT, JSON, RESTful API, Open API, Swagger, OAuth Security.
  • Strong SQL knowledge and skills
  • Knowldge of an ORM like Entity Framework.
  • Proficiency in .NET C# (.NET frame [JS1] [JS2] [RM3] work & .NET Core)
  • Unit & integration test
  • Experience using JIRA, Confluence or other IT Ticketing and Documentation software.
  • Clear and effective communicator that can organize and present technical information.
  • An independent worker who is comfortable multi-tasking.
  • Customer-service-minded individual who prioritize customer experience.
  • Quick learner and adaptable to changes.


As part our highly dynamic team, we offer:


  • A competitive salary package & benefits in line with the location you will work from
  • Flexibility, work/life balance, a fast-paced and driven environment.
  • A position with room to drive performance improvements, supported by clear objectives and a pursuit for overall excellence
  • The opportunity to be part of a thoughtful business development strategy
  • Accountability and innovation

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