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Voice Engineer

2 months ago

Richmond Hill, Canada Imploy Full time

Job Title: Speech Analyst

Company Overview:

Are you enthusiastic about contributing to a successful and innovative company on the forefront of technology?

Join us and be part of a dynamic team of 600 professionals across 14 offices in North America. Our commitment is to provide cutting-edge solutions, and our employees play a crucial role as ambassadors to clients and partners. Integrity, accountability, and skill are the cornerstones of our success.


Responsibilities:


  • Analyze speech and text data to improve voice recognition and natural language understanding (NLU) models.
  • Tune and annotate conversational bots, focusing on optimizing performance and user interaction.
  • Develop and implement data visualization and modeling techniques to identify trends and patterns in speech data.
  • Write and refine utterances for various scenarios to enhance the accuracy and naturalness of conversational models.
  • Collaborate with the development team to assist in the integration and optimization of voice applications, such as Google Dialog flow.
  • Utilize tools like JIRA and Confluence for project management and documentation.
  • Conduct root cause analysis to address speech recognition issues and implement effective remediation plans.
  • Maintain high standards of data annotation in multiple languages, with a focus on English and French, ensuring accuracy and relevance.



Desirable Skills:


  • Minimum of 4 years' experience in data analysis, with a strong background in statistical analysis and data mining.
  • Proficiency in machine learning and deep learning techniques applicable to speech analysis.
  • Bachelor’s degree in Linguistics or a related field is highly desirable.
  • At least 2 years' experience in conversational bot tuning and speech analysis, including speech repair and fine tuning of NLU systems.
  • Experience with IVR applications and familiarity with voice application development.
  • Native or professional proficiency in English and French; proficiency in Spanish is an additional advantage.
  • Strong analytical skills with the ability to identify issues and implement strategic solutions.
  • Excellent verbal and written communication skills.
  • Highly self-motivated and capable of working independently as well as part of a team.


What's great in the job?


  • A culture emphasizing consistent high performance, marked by a notable success rate in projects and significant year-over-year revenue growth.
  • Opportunities for a growth mindset, including participation in certification programs, mentorship, talent investment initiatives, internal mobility options, and internship opportunities.
  • Contributing to global impact by collaborating on impactful projects for esteemed global clients, actively shaping the future of the industry.
  • An inclusive and welcoming multicultural environment that promotes openness, communication, and regular team-building events.
  • Committed to social sustainability values, including initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.


What We Offer


  • Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
  • Embrace adaptability and flexibility, recognizing that a dynamic and evolving workplace is key to staying competitive and responsive to change.


  • Recognize and celebrate achievements, milestones, and exceptional contributions to create a positive and motivating work environment.
  • Are you interested in enriching your work experience? We need people like you, passionate and committed. If you want to join our team, please apply to this job posting.