Customer Success Manager

3 months ago

Richmond Hill, Canada LightBox Full time

**About Us**

LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence. Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.

**Position Overview**

We are looking for a data-savvy Customer Success Manager with a passion for data and technology, particularly in the commercial real estate space, and an interest in helping customers realize the full value of commercial real estate data to power their daily workflows. This role will onboard and educate our strategic customers, giving them a deep understanding of our data and translating complex data schemas and methodologies into simple and digestible concepts that will maximize customers’ efficiency with our products. We are constantly seeking ways for our customers to enjoy and adopt LightBox products through effective onboarding, ongoing proactive engagement and product education, and internal advocacy to embed the voice of the customer and their changing needs into our product strategies.

**What you will do and achieve**
- Engage proactively and regularly with Enterprise data clients, gathering a deep understanding of their needs and use cases to build and drive engagement strategies that increase product usage and adoption.
- Ensure successful onboarding of new data customers and drive adoption and integration of LightBox data into their workflows.
- Guide customers to the features and data relevant to their use case, ensuring the enablement of their expected business outcomes with our data.
- Advocate within LightBox on behalf of our customers and partner with Product and Engineering teams to shape investment in our solutions.
- Connect and partner across our organization to enable an industry-leading customer experience.
- Highlight risks, opportunities, and customer insights to Account Management to drive positive renewal outcomes.
- Be an expert in all current and future data offerings by LightBox, uncovering unmet customer needs and partnering internally with Sales and Product to meet those needs.
- Act as a key technical contact for initial questions, education and communications.
- Contribute to technical documentation, such as getting started guides and FAQs to elevate the voice of the customer.

**Who you are**

Education
- Bachelor’s degree in data Analytics, GIS, Computer Science, Business, or related field.

**Experience**
- 3-5 years of Customer Success experience in a data or SaaS technology firm.

**Key Knowledge & Skills**

Preferred Knowledge:

- Geographic Information Systems
- ArcGIS Pro/QGIS
- SQL
- General ETL experience

**Core Competencies**
- Communication Skills
- Organizational Skills
- Attention to Detail
- Customer Focus
- Customer Objection Handling
- Data and Technology Acumen

This job description is a general listing of the required tasks and expectations of the position and in no way implies that the duties listed above are the employee’s only responsibilities. The employee is expected to perform other tasks, responsibilities and training as instructed by their supervisors. Duties and responsibilities may change at any time with or without notice.

This position may require additional hours outside of the standard work schedule including occasional holiday, evening and/or weekend hours in order to meet deadlines or to accommodate customers.

LightBox and all its holding companies are an equal opportunity/affirmative action employer. It is the policy of the LightBox and its holding companies to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or veteran status.

NO TELEPHONE CALLS OR AGENCY SOLICITATION PLEASE.

Pay: $100,000.00-$135,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer retention: 5 years (required)
- ArcGIS: 3 years (required)
- SQL: 3 years (required)
- Data analytics: 3 years (required)

Work Location: Hybrid remote in Richmond Hill, ON L4B 4N4

  • Director, Customer Success

    3 months ago

    Richmond Hill, Canada Staples Full time

    **Some of what you will do**: As the Director of Customer Success, you will manage and lead multiple functions that interface directly with customers and the field sales organization to deliver a high-quality customer experience for Staples clients. The functions/ teams you will directly lead include Customer Onboarding and Implementation, Customer Data...

  • Customer Success Specialist

    4 months ago

    Richmond Hill, Canada BookJane Full time

    The purpose of this role is to be responsible for the overall client success and satisfaction with the services from BookJane and the growth of our existing clients. **The Customer Success Specialist, through regular and professional engagement with all facility levels of our clients, ensures that our clients are achieving the desired results from the...

  • Customer Success Manager

    3 months ago

    Richmond, Canada ZE Power Group Full time

    **The Opportunity** ZE PowerGroup Inc. (ZE) is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services,...

  • Customer Success Team Manager

    4 months ago

    Richmond Hill, Canada Cansel Full time

    Who we are? Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary The Customer Success Manager’s primary responsibility is to support and develop our Customer Success Team to strive towards a perfect customer experience with Cansel. The Customer Success Manager will promote...

  • Customer Success Manager

    4 months ago

    Richmond, Canada Cascadia Scientific Inc. Full time

    **Job Title**: Customer Success Manager - North America **Reports to**: Director Client Services **Salary Range**: 65k-75k **Position Type**: Full-Time **SUMMARY** As the Customer Success Manager - North America you will be responsible for driving adoption and operational excellence of our services by ensuring an optimal end-user experience. From the...

  • Customer Success Team

    4 months ago

    Richmond Hill, Canada Cansel Full time

    **Who we are?** Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. **Position Summary** At our Richmond Hill location, the Customer Success Team is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties. **In this role, you...

  • Customer Success Manager

    4 months ago

    Richmond, Canada Norsat International Inc. Full time

    **Why Join Norsat International Inc.?** We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential. **Summary**: The Customer Success...

  • Customer Success Manager

    4 months ago

    Richmond, Canada Norsat International Inc. Full time

    **Why Join Norsat International Inc.?** We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential. **Summary**: The Customer Success...

  • Customer Success Manager

    3 months ago

    Richmond, Canada Norsat International Inc. Full time

    **Why Join Norsat International Inc.?** We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential. **Summary**: The Customer Success...

  • Customer Success Manager

    3 months ago

    Richmond, Canada Norsat International Inc. Full time

    **Why Join Norsat International Inc.?** We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential. **Summary**: The Customer Success...

  • Customer Success Manager

    3 months ago

    Richmond, Canada Norsat International Inc. Full time

    **Why Join Norsat International Inc.?** We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential. **Summary**: The Customer Success...

  • Customer Success Manager

    3 months ago

    Richmond, Canada Norsat International Inc. Full time

    **Why Join Norsat International Inc.?** We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential. **Summary**: The Customer Success...

  • Customer Success Expert

    2 weeks ago

    Richmond Hill, Ontario, Canada Trimble Full time

    Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team at Trimble. As a key member of our Customer Support, Applanix AMS division, you will be responsible for providing technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical...

  • Customer Success Expert

    2 weeks ago

    Richmond Hill, Ontario, Canada Trimble Full time

    Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team at Trimble. As a key member of our Customer Support, Applanix AMS division, you will be responsible for providing technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical...

  • Customer Success Lead

    4 months ago

    Richmond, Canada Targeted Talent Full time

    Job Summary:The Customer Success Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Duties/Responsibilities: Help build the infrastructure and standard operating procedures for the department Help create company guidelines particularly...

  • Customer Success Lead

    3 months ago

    Richmond, Canada Wenco (a Hitachi Construction Machinery subsidiary) Full time

    We are currently seeking a full-time Customer Success Lead to join our head office in Richmond, BC. The Customer Success Lead looks into the technical and operational deployment and implementation of the particular product or service to the customer and leads the drive to extract optimal value to the customer. **Key Objectives**: - Drive customer...

  • Customer Success Representative

    3 months ago

    Richmond, Canada Transoft Solutions Full time

    Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialised software for aviation, civil infrastructure, transportation and operational professionals. In its 32nd year and with over 50,000...

  • Customer Success Representative

    4 months ago

    Richmond, Canada Transoft Solutions Full time

    Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. In its 32nd year and with over 50,000...

  • Customer Success Lead

    4 months ago

    Richmond, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an employee-owned environmental, food and cannabis laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting...

  • Customer Manager

    3 months ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Customer Manager**: - Req id: 38084- Richmond Hill, ON, CA Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The...