Network GIS Analyst

2 weeks ago

Richmond Hill, Ontario, Canada Apotex Full time
About Apotex Inc.

Apotex Inc. is a leading global pharmaceutical company that produces high-quality, affordable medicines for patients worldwide. With a presence in over 75 countries, Apotex employs a diverse team of professionals in manufacturing, research and development, and commercial operations.

Job Summary

This role is responsible for the administration and maintenance of data networks and network security within the Global Information Systems Infrastructure group. The successful candidate will monitor, troubleshoot, and support core data networks and end-user data network needs, including servers, desktops, phones, voice mails, cell phones, and data connectivity to host systems and applications.

Key Responsibilities
  • Hold technical responsibility for the general administration of the global data network and network security, in alignment with the design, GIS strategy, guidelines, principles, policies, and procedures.
  • Provide 2nd and 3rd-level support to end-user communication systems in accordance with GIS Service Level Agreement.
  • Manage personal performance, incorporating a commitment to ongoing professional development and continuous learning.
  • Assist in fulfilling departmental objectives and obligations.
  • Investigate, diagnose, and resolve incidents with coworkers and customers.
  • Update the call track system in accordance with GIS processes, monitor, and communicate progress of incidents, and escalate if necessary.
  • Liaise regularly with internal customers and teams to understand their needs and keep them current with the progress and findings of applicable projects.
  • Provide accurate and complete documentation of processes and procedures to ensure that systems can be supported.
  • Be on-call and adhere to the on-call policy.
  • Utilize problem-solving techniques to identify root causes of issues with internal customers and contractors or to determine courses of action in the performance of complex activities.
  • Develop an in-depth understanding of all Apotex policies, procedures, and standards and operating processes associated with their information technology area.
  • Ensure that advice given to internal clients and coworkers complies with directives and is given in a professional manner.
  • Provide input in the development/amendment of standard operating procedures.
  • Be proficient in the use of office automation tools, including Word, Excel, PowerPoint, and Outlook.
  • Provide status reports, expense reports, and employee time exceptions forms on a timely basis when required.
  • Work in a safe manner, collaborating as a team member to achieve all outcomes.
  • Demonstrate behaviors that exhibit our organizational values: Collaboration, Courage, Perseverance, and Passion.
  • Ensure personal adherence with all compliance programs, including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
Requirements
  • Engineering or Computer Science degree or equivalent work experience.
  • Excellent verbal and written skills.
  • Collaborative style and interpersonal skills with the ability to work effectively in a matrix, client-focused environment.
  • Proven customer service and support orientation with familiarity with ITIL or similar service delivery/support models.
  • Configure data and security networks, including routing/switching, troubleshooting, management reporting, traffic, firewalls, proxy, cloud security, fault, and performance monitoring, Ethernet, and IP protocols.
  • Administration, installation, and implementation of data networking and network security devices.
  • Ability to understand and analyze end-user problems and troubleshoot on a timely manner.
  • 4-6 years of experience or education in a validated and/or change-controlled environment.
  • Maintaining and administration of event management and network reporting tools, including BMC, Solarwinds, HP NNM, Riverbed Cascade.
  • Administration of all network security layers, including cloud-based systems.
  • Understanding of video conferencing, with the ability to troubleshoot, traffic management, and high-quality of service.
  • Assist in routine moves, adds, and changes (MACs) on voice and data equipment in coordination with logistics staff.
  • Learn voice mail systems, including administration, setup, and configuration.
  • Experience with scanning technologies, including configuration, setup, programming, and troubleshooting.
  • Learn Avaya/Nortel CS100E, Cisco Call Manager, or equivalent PBX systems, including configuration, administration, troubleshooting, traffic, management, and reporting.
  • Gain experience in working with SIP, VOIP, and Microsoft OCS, Microsoft Lync, and Cisco Unified Communication Systems.
  • Knowledge of wireless (WIFI) technology administration, including cellular, two-way, and in-building systems.
  • Experience in data/security/voice communication protocols and rolling out of networking and security technologies on a global basis.
  • Administer and be responsible for email systems, including cloud-based email.

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