Technical Customer Support Representative

4 weeks ago

Canada Driversnote Full time
Position Overview

We are seeking a Part-time Technical Customer Support Representative to join our innovative team at Driversnote, a rapidly expanding SaaS organization.

At Driversnote, we are dedicated to assisting over 2 million users globally in maintaining their mileage documentation effortlessly. Our mission is to alleviate the burdens of mileage tracking, ultimately saving our customers valuable time and resources.

As we expand our reach in English-speaking markets, including Canada, the US, Australia, and the UK, we are looking to enhance our international support team to cater to our diverse customer base.

Who You Are

If you are a curious, driven, and resilient individual who thrives on delivering exceptional customer service and possesses strong communication skills, you may be the perfect fit for this role.

In this position, you will play a crucial role in providing top-notch support to our customers across the Canadian and US Pacific/Mountain time zones (PST/MST).

Your Responsibilities
  • Deliver outstanding support experiences via email and phone for technical inquiries, general questions, and product-related concerns.
  • Investigate and troubleshoot customer issues, ensuring timely resolution.
  • Conduct video demonstrations and onboarding sessions for our larger B2B clients.
  • Collaborate with our Product teams by reporting bugs and conveying customer feedback and suggestions.
  • Gain in-depth knowledge of the Driversnote product to assist customers in maximizing its benefits.
What We Expect
  • A minimum of several months of proven experience in customer support.
  • Comfortable working fully remotely.
  • Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
  • A passion for providing exceptional technical support through various channels, including chat, email, and phone.
  • A foundational understanding of software troubleshooting, including app issues like installation errors, crashes, and payment problems.
  • A proactive approach to problem-solving and the ability to navigate multiple systems efficiently.
  • A keen eye for identifying patterns and opportunities for process improvement.
  • Familiarity with remote communication tools such as Slack.
What Your Colleagues Say About You
  • You are resilient and persistent, ensuring tasks are completed.
  • You enjoy tackling complex problems and finding solutions.
  • You excel at building relationships and establishing trust with various stakeholders.
  • You approach ambiguous situations with confidence and ask insightful questions to clarify them.
  • You maintain a patient and kind demeanor, even in challenging circumstances.
Important Details
  • Must reside in Canada, specifically within the Pacific or Mountain time zones.
  • Availability for a minimum of 21 hours per week.
  • Expected to work 3-4 hours a day, six days a week.
  • Compensation of 36.50 CAD per hour, paid biweekly.
  • Generous vacation policy with 33 days off per year.
  • Access to additional benefits, including health insurance and wellness programs.
How to Apply

If you are interested in this opportunity, please submit your application through the provided channel.

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