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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Customer Service Representative to join our team in Canada. As a Technical Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Respond promptly to customer inquiries and resolve complaints in a timely manner.
- Assist customers with technical troubleshooting, including site navigation, login issues, and functionality across multiple platforms.
- Record customer interactions and details in software tools.
- Perform outbound calls to follow up on outstanding issues and ensure a positive customer experience.
- Research and collaborate with internal teams to resolve issues and concerns.
Requirements:
- At least 2 years of experience in a similar role from a high-volume call center setting.
- Completed post-secondary education or related work experience.
- Exceptional English communication skills, both verbal and written.
- Strong skills with technology, including CRM tools and the ability to learn new systems quickly.
- Outgoing, professional, and enthusiastic team player with a focus on high-level client service.
- Strong problem-solving skills and ability to think on their feet.
- Highly organized and strong follow-through skills.
What We Offer:
- A competitive pay rate of $47,840 and a 40-hour work week.
- Benefits, RRSP matching, a robust EAP program, paid volunteer day, and more.
Requirements for the Role:
- Must reside in Canada.
- Must have access to a home office space and high-speed internet access.
How to Apply:
Please submit your resume today if you believe you have the skills and experience required for this Technical Customer Service Representative job opening in Canada.