ServiceNow Project Manager

6 days ago

Ottawa, Canada LeverageTek Staffing Solutions Full time

LeverageTek is actively seeking a Service Now Project Manager for a 6-month contract with its Ottawa-based customer.


Work Location

Remote



Key Tasks

• Manage the full lifecycle of the ServiceNow implementation project, from initial planning and design to deployment and post-implementation support.

• Develop detailed project plans, including scope, timelines, resource allocation, and budget management.

• Lead and motivate project teams, ensuring effective collaboration and communication across various departments and technical disciplines.

• Oversee the migration process from BMC Remedy to ServiceNow, ensuring minimal disruption to business operations.

• Implement project management best practices, utilizing both Agile and Waterfall methodologies as appropriate.

• Proactively identify project risks and issues, developing and implementing effective mitigation strategies.

• Ensure that the project meets all quality standards and aligns with the client’s business objectives and IT strategy.



Key Qualifications

• A minimum of 4-6 years of experience in project management, with specific experience in managing ServiceNow implementations with strong knowledge of project management principles, methodologies, and tools

• Experience in managing end-to-end IT service management projects, including system migrations and integrations.

• Migration process from BMC Remedy to ServiceNow



Qualifications

Skills and Experience Requirements:


• Bachelor’s degree in IT, Business, or a related field.

• Professional certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM), and ServiceNow certifications are preferred.

• A minimum of 4-6 years of experience in project management, with specific experience in managing ServiceNow implementations.

• Strong knowledge of project management principles, methodologies, and tools.

• Experience in managing end-to-end IT service management projects, including system migrations and integrations.

• Excellent organizational, communication, and leadership skills, with the ability to handle multiple tasks simultaneously under tight deadlines.

• Familiarity with ITIL processes and a solid understanding of IT infrastructure and operations.



Preferred:

• Excellent analytical and problem-solving skills

• Excellent verbal and written communication skills

• Strong presentation development and Customer Presentation skills

• Successful teamwork experience & demonstrated leadership abilities.


About LeverageTek Staffing Solutions

Thank you for taking the time to apply. Since our company’s inception in March 2003, LeverageTek Staffing Solutions has worked resolutely to become one of the industry’s most recognized and trusted suppliers of complete cross-functional staffing services. With hundreds of successful engagements to our credit with many of North America’s leading public and private sector organizations, we are the experts in identifying, deploying, and supporting talented individuals to customers across all sectors, including academia, aerospace, aviation, finance, government, health care, high tech, military, not-for-profit, and more.

Our responsive service and ability to deliver the right fit, on time and within budget, typically leads to repeat engagements and a long-standing relationship.

Accessibility accommodations are available upon request.

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