Senior ServiceNow Developer

3 weeks ago

Ottawa, Canada DXC Technology Inc. Full time
ServiceNow Developer (ITSM Module) At Client Site in Ottawa

Job Description:

At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Role of trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize ServiceNow solutions tailored to address specific business needs.

This role requires Top Secret Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil.

What You´ll DO:

  • Collaborate with multi-functional teams to gather and understand business requirements and translating them into technical specifications for ServiceNow implementations.
  • Provide technical expertise and support for ServiceNow implementations, process improvement initiatives, and data analysis.
  • Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.
  • Participate in user acceptance testing (UAT) and assist with data migration activities.
  • Participate in identifying and resolving process bottlenecks.
  • Design, develop, and implement solutions using ServiceNow platform capabilities.
  • Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
  • Develop and maintain ServiceNow workflows, forms, scripts, and reports.
  • Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).
  • Customize and configure ServiceNow applications based on business needs.
  • Configure the ServiceNow platform to meet the organization's ITOM requirements.
  • Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally.
  • Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.

Key Activities:

Discovery, Service Mapping, Event Management:

  • Discover devices and applications across various network segments to ensure data quality of CMDB.
  • Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.
  • Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.

Development:

  • Conduct requirements analysis for development of new features, components and enhancements to existing components.
  • Conduct or participate in design discussions, design/code walkthrough meetings.
  • Design, develop, review, test, deploy and support out of the box solutions in the platform.
  • Ensure compliance to customers security best practices and coding standards.
  • Ensure compliance to customers reference architecture and requirement/design artefacts.
  • Ensure compliance to customers development and release methodologies (CM/CI/CD).
  • Navigate and adapt to various environments providing support for and working closely with customers.
  • Contribute to production work including deployments and incident and problem management.

Integration:

  • Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
  • Establish and maintain data integrations to ensure accuracy and consistency.

Reporting:

  • Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
  • Ensure the organization is prepared for audits and regulatory inspections.

Continuous Improvement:

  • Stay informed about industry best practices and evolving regulatory requirements.
  • Propose and implement improvements to ITOM processes and ServiceNow configurations.

Who You Are:

  • Experience as a Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
  • Proven experience in business process transactions.
  • Proficiencies in business process management and optimization.
  • Experience with system administration, and of ServiceNow.
  • Experience with User Management including groups, users, roles, ACLs, etc.
  • Experience in setting up and managing out of the box applications.
  • Experience in configuring ServiceNow workflows and forms.
  • Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
  • Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries.
  • Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels.
  • Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
  • Ability to learn quickly and adapt to new technologies.
  • Experience in Observability a plus.
  • Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist, Six Sigma, PMP) is a plus.
  • Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming.
#J-18808-Ljbffr

  • Senior ServiceNow Developer

    4 weeks ago

    Ottawa, Canada DXC Technology Full time

    Job Description:At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing,...

  • Senior ServiceNow Developer

    2 days ago

    Ottawa, Canada DXC Technology Full time

    Job Description:At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing,...

  • Sales Business Development Manager

    1 week ago

    Ottawa, Ontario, Canada Servicenow Full time

    About ServiceNowAt ServiceNow, our technology empowers organizations to work smarter, not harder. Our people make it possible by innovating in ways that drive meaningful change for our customers and communities.We're a team of change makers who share a restless curiosity and drive for ingenuity. Together, we dream big and support each other to achieve our...

  • Senior ServiceNow Technical Consultant

    3 months ago

    Ottawa, Canada ipss inc. Full time

    strong>, an Ottawa-based leading-edge Information Technology (IT) Cyber Solutions Company that prides itself on its ability to interpret a client’s vision and materialize it into fully functional and multifaceted solutions, is in need of a ServiceNow Technical Consultant to join one of our key delivery teams. p>Do you have an extraordinary interest in...

  • Business Development Specialist

    1 week ago

    Ottawa, Ontario, Canada Servicenow Full time

    Company OverviewServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers worldwide, including 85% of the Fortune 500.

  • ServiceNow Developer

    1 week ago

    Greater Ottawa Metropolitan Area, CA Quarry Consulting Full time

    Quarry Consulting is looking for a ServiceNow Developer on a short-term contract to join Hybrid Ottawa. Contract: 4 months Location: Hybrid OttawaClearance: Must be in Canada for past 5 years to be eligible for clearanceRequirements:Minimum 5 years of experience in developing the strategy, architecture, and delivery of ServiceNow-based applications...

  • Senior ServiceNow and Power Platform Developer to design and implement automation and data solu[...]

    4 weeks ago

    Ottawa, Canada S I Systems Full time

    Senior ServiceNow and Power Platform Developer to design and implement automation and data solutions for a digital transformation project for a financial institutionJob Type: ContractPositions to fill: 1Job End Date: Dec 31, 2025Pay Rate: Hourly: NegotiableJob ID: 141416Our financial client is looking for a Senior ServiceNow and Power Platform Developer to...

  • Senior ServiceNow Implementation Specialist

    7 days ago

    Greater Ottawa Metropolitan Area, Canada Quarry Consulting Full time

    At Quarry Consulting, we're seeking a highly skilled Senior ServiceNow Implementation Specialist to join our Hybrid Ottawa team on a short-term contract basis. We estimate the annual salary for this position to be around $120,000-$150,000 CAD, considering the experience and location required. Job Description: The ideal candidate will have at least 5 years of...

  • Account Manager

    2 weeks ago

    Ottawa, Canada Servicenow Full time

    Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities...

  • ServiceNow ITSM Module Expert

    1 month ago

    Ottawa, Ontario, Canada Export Development Canada Full time

    Senior ServiceNow ITSM Administrator Job DescriptionExport Development Canada is seeking an experienced ServiceNow ITSM Administrator to manage the IT Service Management (ITSM) module and collaborate with cross-functional teams. This role involves product planning, sprint planning, backlog prioritization, and day-to-day ServiceNow activities.Key...

  • Strategic Solution Lead

    2 days ago

    Ottawa, Ontario, Canada Servicenow Full time

    Company OverviewServiceNow is a global market leader, renowned for bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.We are committed to helping our clients drive digital transformation and improve business outcomes through our cutting-edge solutions.Job DescriptionThe Strategic Solution Lead - Enterprise...

  • Boutique Sales Executive

    2 days ago

    Ottawa, Canada Servicenow Full time

    Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. p>Job DescriptionThe Solution Sales Manager will oversee market success of ServiceNow's Asset and Planning products. These products are built on our market leading Service Management...

  • ServiceNow Developer

    4 weeks ago

    Ottawa, Canada DXC Technology Full time

    Job Description:At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing,...

  • ServiceNow Consultant

    22 hours ago

    Ottawa, Canada S I Systems Full time

    h3>Intermediate ServiceNow Developer to support with integration of an enterprise environment to optimize ITSM practicesJob Type: ContractPositions to fill: 3Job End Date: Jul 16, 2025Pay Rate: Hourly: NegotiableJob ID: 142031Our client is seeking a certified Intermediate ServiceNow Developer to support with integration of an enterprise environment to...

  • Sr. Enterprise Account Executive | Revenue and Borders

    2 weeks ago

    Ottawa, Canada Servicenow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • ServiceNow ITOM Expert

    3 weeks ago

    Ottawa, Ontario, Canada DXC Technology Inc. Full time

    DXC Technology Inc.We are seeking a highly skilled ServiceNow ITOM Expert to join our team at DXC Technology Inc. in Ottawa, Canada.Job Overview:As a ServiceNow ITOM Expert, you will play a crucial role in designing, implementing, and optimizing ServiceNow solutions tailored to address specific business needs.About the Job:This is a full-time position that...

  • Senior ServiceNow Technical Consultant: Expert Implementation Specialist

    1 week ago

    Ottawa, Ontario, Canada ipss inc. Full time

    Expert ServiceNow Technical Consultant Wanted for Ottawa-based CompanyWe are an Ottawa-based leading-edge Information Technology (IT) Cyber Solutions Company that prides itself on its ability to interpret a client's vision and materialize it into fully functional and multifaceted solutions. We require a skilled ServiceNow Technical Consultant to join our key...

  • ServiceNow Platform Specialist

    4 weeks ago

    Ottawa, Ontario, Canada TEEMA Full time

    Job Title: ServiceNow DeveloperJob ID: 70825Location: Ottawa, OntarioOverview:The ServiceNow Developer position requires a deep understanding of the ServiceNow platform in the ITSM, CSM, ITOM, and ITBM areas. This role is team-centric and works closely with the implementation team. The Developers are well entrenched within traditional ServiceNow...

  • Servicenow Itsm Administrator

    1 month ago

    Ottawa, Canada EDC Full time

    **Posting Date**: Oct 31, 2024, 8:41:38 AM **Primary Location**: Ontario-Ottawa **Job Type**: Permanent **Schedule**: Full-time Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently...

  • Senior IT Operations Specialist

    4 weeks ago

    Ottawa, Ontario, Canada undisclosed Full time

    About the Role:We are seeking a highly skilled Senior ServiceNow Developer to join our team at undisclosed. As a trusted advisor and technical expert, you will play a key role in guiding our organization through our ServiceNow journey.The successful candidate will have in-depth knowledge of the ServiceNow platform and be able to design, implement, and...