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Senior Claim Advisor, Accident Benefits

4 months ago

Canada Allstate Canada Full time

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.


Benefits to Joining Allstate:

  • Flexible Work Arrangements
  • Employee discounts (15% on auto and property insurance, plus many other products and services)
  • Good Office program (receive up to $400 back after purchasing office equipment)
  • Student Loan Payment Matching Program for Government Student loans
  • Comprehensive Retirement Savings Program with employer matched contributions
  • Annual Wellness allowance to support employees with improving health and wellbeing
  • Personal reflection day
  • Tuition Reimbursement
  • Working within the community and giving back


Job Description:

Our team is growing, and we are actively looking to hire a Senior Claim Advisor, Accident Benefits to join our Ontario team Reporting to the Manager Casualty Claims Complex AB, you will be accountable for handling complex first party injury claims.


Role Designation: Home-Based (Alberta, Ontario, Quebec, Nova Scotia or New Brunswick with Ontario region experience)


Accountabilities:

  • Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned
  • Investigate, negotiate and settle accident benefits claims or moderate to high complexity by telephone, in person and/ or by written correspondence
  • Comply with best practices as set out in Allstate policies and procedures
  • Adhere to legislative and regulatory requirements
  • Ensure files are thoroughly documented
  • Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority
  • Set and define customer service expectations
  • Take ownership and accountability to solve customer problems
  • Maintain a caseload reflective of a Senior Claim Advisor, Accident Benefits
  • Communicate and interact with claimants, vendors, medical professionals, lawyers in a professional manner
  • Work collaboratively with a team of Accident Benefit Adjusters and Claims Assistants

Qualifications:

  • Post-secondary education is preferred or equivalent
  • A minimum of 2-4 years relevant Ontario Accident Benefits experience outside the MIG
  • Completion of CIP designation or desire to pursue is preferred
  • Prior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred
  • Strong time management and organizational skills as well as the ability to work in a fast-paced environment
  • Strong critical thinking skills to identify strengths and weaknesses of claim
  • Strong written and verbal communication skills with a commitment to providing outstanding customer service
  • Ability to work independently and as part of a collaborative team environment


Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.