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TD Insurance, Auto Claims Advisor

3 months ago

Canada, CA Sécurité Nationale Compagnie d'Assurance Full time

TD Insurance, Auto Claims Advisor

Location: Pointe Claire, Québec

Remote Type: Hybrid

Time Type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: R_1363699

Work Location:

Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance.

In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing.

At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential.

TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs.

Job Details

If you’re a compassionate and analytical professional with strong customer service skills, we want you to join our team. We’re there for our customers immediately following an automobile accident to ensure they feel supported and their needs are met. As an Auto Claims Advisor, you’ll provide advice and support to customers and ensure they feel taken care of in their time of need.

What You'll Do

  1. Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy.
  2. Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims.
  3. Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle.
  4. Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
  5. Collaborate with internal partners and stakeholders as well as external vendors.

Job Requirements

What You Need to Succeed

  1. One or more years of claims adjusting experience is preferred.
  2. Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients.
  3. Superior time management skills and thrives in a fast-paced environment with competing priorities.
  4. Proven ability to negotiate positive outcomes when reasonably possible.
  5. Demonstrated clear and professional written and verbal communication skills.
  6. Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports.

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

Language Requirement: Proficiency in a language other than French to support or deal with customers who require services and support in a language other than French.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

We look forward to hearing from you

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