Information Technology Support Technician

3 weeks ago

Toronto, Canada Talent Matters Inc. Full time

Our client, experiencing tremendous growth, is in the food manufacturing industry and located in the Greater Toronto Area.
Responsibilities
As a first point of contact to fellow employees who need IT-related assistance a candidate is expected to:

troubleshoot IT hardware and software related issues employees are facing.
take unresolved issues to the next level support personnel.
answer and explain with accurate information to users. Train them if necessary.
deal with network and internet related issues and provide Level 1 support.
be a point of contact for IT asset (PC, Printer, Monitor and other peripherals) purchase, replacement, and repair. Asset and lifecycle management using Asset System.
suggest possible improvements on procedures.
be responsive to Team Leaders with the progress of given tasks and complete them in a timely manner.
diagnose and resolve hardware and software related technical issues.
prioritize, organize and execute multiple support requests simultaneously.

Qualifications and Requirements
A candidate must have relevant education or experiences as below:

1+ years of IT support or help desk experience.
have a degree/diploma in IT & Computer Science, or equivalent/related education or degree.
have technical knowledge and hands-on experiences on Windows OS & Office 365, Windows based applications, and network connections.
have excellent communication skills, both written and verbal.
skills and ability to assess available resources and/or attain them at the direction of the company.
have excellent organizing skills using various software tools.

Preferred Experiences and Skills
A candidate with experiences or skillsets below will be preferred:

certificates with Microsoft Windows and Office.

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