Bilingual Customer Service Representative

3 weeks ago

Markham, Canada Creative Niche Full time

We are currently seeking a dedicated and professional Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time basis. If you are passionate about customer service and have some exposure to finance, we would love to hear from you.


Key Responsibilities:

  • Handle inbound and outbound calls on a daily basis.
  • Provide customer assistance in a friendly, professional, and courteous manner.
  • Serve as a brand ambassador, representing our client with integrity and excellence.
  • Work with customers to resolve payment issues.
  • Document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up on customer interactions to ensure resolution and customer satisfaction.
  • Maintain a thorough understanding of our client's products, services, and policies to provide accurate information to customers.
  • Collaborate with other departments to resolve complex customer issues and escalate cases when necessary.
  • Continuously strive to improve customer service skills and knowledge through training and feedback.


Qualifications:

  • Bachelor’s degree in Finance, Business, or a related field preferred.
  • 1+ year of experience in customer service, preferably in the financial services industry.
  • Bilingual proficiency (English and French) is required.
  • Strong communication skills, both verbal and written, in both languages.
  • Excellent interpersonal skills with a friendly and professional demeanour.
  • Ability to handle high-stress situations with patience and tact.
  • Experience with collections or a strong understanding of financial processes and principles.
  • Proficiency in Microsoft Office Suite and customer service software.
  • Strong problem-solving skills and the ability to think critically.
  • High level of accuracy and attention to detail.
  • Ability to work independently and as part of a team.


We look forward to hearing from you

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