![Adecco Canada](https://media.trabajo.org/img/noimg.jpg)
Bilingual Customer Service Representative
1 month ago
- Location: Markham, ON
- Job type: Permanent | Full-time
- Interact with customers regarding product information, stock availability, orders, etc.
- Effectively communicate in English and French while responding to inquiries received via phone, email, fax, and social media.
- Key and process orders from various sources. Review EDI orders for accuracy.
- Create and maintain accurate customer data.
- Proactively address customer complaints, propose solutions, and resolve issues. Interact with other departments to ensure prompt and effective follow up.
- Monitor systems and detect problems early to keep everything running smoothly.
- Assist with daily operation and continual evaluation of processes and procedures for the department. Suggest methods to improve area operations and efficiency to both internal and external customers.
- Mu st be legally eligible to work, and reside in Canada
- Minimum 3 years' experience in a Customer Care (customer support) role.
- Solid Microsoft Office Skills, specifically Excel and Word.
- The ideal candidate will have excellent data entry skills with a high level of accuracy.
- Ability to listen and understand a situation and respond with clarity and professionalism.
- Must be a quick learner, proactive, pay attention to detail, and enjoy a busy environment.
- Must have excellent language and communication skills, both verbal and written in English and French. The ability to write and articulate clearly is very important.
- Strong organizational, time management, and interpersonal skills.
- This role will interact with walk-in customers, this requires a polished professional appearance and a positive/enthusiastic attitude.
- Maintain punctual attendance.
- Flexibility in terms of hours of work, recognizing that there will be a need for overtime
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