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Bilingual Customer Service Representative

4 months ago

Markham, Canada Adecco Canada Full time

 Adecco is currently hiring a permanent full-time Bilingual Customer Service Representative for our client in Markham, ON. Our client is a trusted name and brand leader in their industry for over 100 years, is known the world over for its uncompromising values: technical precision, innovative mindset, quality craftsmanship and design excellence. The successful candidate will be customer obsessed with a proven track record for going above and beyond for our customers.

  • Location: Markham, ON

  • Job type: Permanent | Full-time

Responsibilities:

  • Interact with customers regarding product information, stock availability, orders, etc.

  • Effectively communicate in English and French while responding to inquiries received via phone, email, fax, and social media.

  • Key and process orders from various sources. Review EDI orders for accuracy.

  • Create and maintain accurate customer data.

  • Proactively address customer complaints, propose solutions, and resolve issues. Interact with other departments to ensure prompt and effective follow up.

  • Monitor systems and detect problems early to keep everything running smoothly.

  • Assist with daily operation and continual evaluation of processes and procedures for the department. Suggest methods to improve area operations and efficiency to both internal and external customers.

Qualifications:

  • Must be legally eligible to work, and reside in Canada

  • Minimum 3 years’ experience in a Customer Care (customer support) role.

  • Solid Microsoft Office Skills, specifically Excel and Word.

  • The ideal candidate will have excellent data entry skills with a high level of accuracy.

  • Ability to listen and understand a situation and respond with clarity and professionalism.

  • Must be a quick learner, proactive, pay attention to detail, and enjoy a busy environment.

  • Must have excellent language and communication skills, both verbal and written in English and French. The ability to write and articulate clearly is very important.

  • Strong organizational, time management, and interpersonal skills.

  • This role will interact with walk-in customers, this requires a polished professional appearance and a positive/enthusiastic attitude.

  • Maintain punctual attendance.

  • Flexibility in terms of hours of work, recognizing that there will be a need for overtime

If you are interested in the Bilingual Customer Service Representative position in Markham, ON, apply now and an Adecco recruiter will reach out soon