Technical Support Specialist

3 weeks ago

Toronto, Ontario, Canada Enhesa Full time

Company Overview:

Enhesa is a leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future – positively impacting our environment, our health, our safety, and our future.

We navigate the fast-changing compliance and sustainability landscapes, helping businesses understand not just what they should do (first), but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.

Mission Statement:

  • To identify EHS requirements for industries.
  • To provide EHS compliance tools to companies; and
  • To advise companies in developing and implementing corporate EHS strategies.

About Us:

Our core clients include Fortune 500 multinational companies. For more information, visit www.enhesa.com.

Job Description:

We are seeking a Jr. Software Support Engineer based out of our Toronto Office. The Jr. Software Support Engineer will be responsible for providing Level 2 customer support for our SaaS offerings. You will engage with our customers, our customer experience teams, software engineers, and product management teams.

This role involves daily operations, special initiatives, and interacting with clients and stakeholders regularly. You will gain exposure to the inner-workings of a multinational company while supporting Enhesa's core software offerings, resolving support issues, and creating a positive experience for all Enhesa's customers.

Responsibilities:

  • The Jr. Software Support Engineer provides second-level technical support to end users in identifying and resolving production issues.
  • Triage customer issues including reproducing the issue, analyzing application logs, and determining probable cause.
  • Coordinate efforts among internal teams ensuring issue resolution and provide ongoing communication across teams.
  • Understand and help document data flows and various code functions.
  • Serve as an escalation point for complex support issues.
  • Responsible for application testing due to both data and/or application changes.
  • Identify recurring issues and escalate appropriately for permanent resolution.

What We Offer:

A competitive salary package ($70,000 - $90,000 per annum) and benefits in line with the location you will work from. We offer flexibility, work/life balance, a fast-paced and driven environment. A position with room to drive performance improvements, supported by clear objectives and a pursuit for overall excellence. The opportunity to be part of a thoughtful business development strategy. Accountability and innovation.

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