Jr IT Administrator

5 months ago

Toronto, Canada Arcadis Full time

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

**Role description**:
We are currently seeking a JR IT Administrator to join our Toronto team. Working as a team, based in our Toronto Campus office, the primary role will be supporting 1000+ users across multiple offices in their daily tasks to ensure that a reliable and robust IT platform is available to all. A high customer service focus is critical in the role and a strong technical skill set is a must. Position is Full-time contract based in Toronto Campus office.

**Role accountabilities**:

- Work as a member of a centralized IT support team
- Utilize the IT ticketing system to communicate with end-users to provide prompt responses and timely resolutions
- Responsible for users’ hardware upgrade and maintenance, repairs, and installations
- Provide basic support for various office productivity software used by the company
- Perform upgrades, repairs, and preventive maintenance on servers, desktops, printers, and other equipment when required
- Perform installations of end-user operating systems and refresh installations when required
- Assist internal users experiencing operational, hardware, or network connectivity problems with their computer systems
- Update knowledge and skills to keep up with rapid advancements in computer technology
- Implement Global IT standards and procedures, correct variations when needed
- Provide feedback to IT team on issues and practical advice
- Provide configuration and training for new systems and procedures when directed

**Qualifications & Experience**:

- A relevant college diploma or university degree and/or practical work experience gained in a professional IT environment is required
- Must have 1-3 years of professional IT experience
- CompTIA A+ is an advantage
- MCP, MCSE certifications are desired but not mandatory
- Network+ is an advantage
- Working knowledge of Windows desktop/server operating systems (WIN 10 / 11 Pro)
- In-depth understanding of MS Office 365
- Working experience of network technologies and concepts, including LAN/WAN infrastructure and TCP / IP routing
- Some experience in Cisco switches and firewalls is an asset

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

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